Anyone else tired of the customer complaints and theft through self checkout?
What a mess. Just like the steal and go program, they should call this the “help yourself to free merchandise” program.
Also, if you want to see customers just walk out and leave big sales behind, just have a mom come in and try to to a big shop with the kids. Self checkouts have no space for you to empty a big cart full of product and bag the merchandise. Not to mention having to try to corral a kid at the same time. Moms will leave that whole basket and walk out. Or, they’ll endure it....once. But then they will leave and not do their monthly big shop here anymore.
And before you say they can do online grocery pickup, that only works for part of the store. The full selection isn’t online and if you need pretty much anything that isn’t grocery, you still have to go in the store. That isn’t convenient.
Self checkout is a nightmare for moms with kids or people doing big shops. And online grocery pickup doesn’t completely solve that problem. Self checkout also encourages shrink.
If I were Walmart’s competitor, I would literally be advertising the fact that I still provide customer service and have a real person to help them check out.
All our competitors have to do is have better meat/produce than us and have cashiers staffed and trained to smile and say thank you. If their prices are within 10% of Walmart, the customers would pay for the service.