With all the layoffs morale is in the toilet. Workloads have tripled and our members are paying the price because we can’t provide the service they deserve. They expect us to “desk adjust” claims and they got rid of all of us field reps. This strategy will cost them money when they no longer have company eyes and ears to fight fraud. I guess they have factored into their “lean” model. They are losing good talent and JV reps will be hired to pick up the pieces. I don’t see how this is going to end up well.
Thought that @XikluDK-4ysh ‘s post deserved to have a thread of its own.