Anyone who has any skills and knows what they’re doing knows the true problem at IBM GBS, the glut of Band 10 and above that are worthless, absolutely terrible leaders, have dictatorship mentality, and make sure on one has better checkpoint results than themselves.
Want to fix IBM?, RA all one ones who truly are not developing and leading innovative services and teams, which by my rough math is 70% of them. When this happens morale all improve, productivity will improve, everything will start to come together. Until then lower revenue, lower profits, more RA of skilled folks, and eventually nothing left.