Oh how can you do DSBP outcomes and review AMP diagnosis and care plan and update med list and make 9 contacts a day? Just do the best you can and look for another position.
8 replies (most recent on top)
I am in a position as HCMRN using the auto dialer and my manager is constantly on us to make at least 9 contacts a day plus make sure to take lunch and breaks but no no no overtime ever! and make sure you are giving great customer service ( which takes more time and takes away from being able to get 9 a day) . Yes there are positives to the job I see that , but the constant pressure is wearing. I am sure every other business/insurance company has metrics and pressure so I dont have an answer. I guess I am just venting and not sure where to go or what to do.
No management stepped in and made everyone stop working off the clock. My coach monitors everyone on my team to make sure they take their lunches and breaks and clock out at the correct time .
Our team's morale is improved, but yes our comtacts are down. It seems everyone collectively tired of working off the clock at once.
Our avg weekly successful contacts is 25-30.
Maybe they want us to quit.
Agree. Peer average hasn’t been at 8.8 for what a year? The push for quality with unrealistic expectations and reviewing every claim for the past year? It’s all to much. Management seems completely blind to how unrealistic what they are asking us to do is?
Everyone should band together and push mgmt to have a look at metrics and how much stress they put on everyone. They havent changed since cgx 1.0. Even through all the process changes and interface changes; they still haven't taken responsibility for the pressure their unrealistic metric requirements are