When outsourcing fist hit the scene, it was based on scale of economies. In other words, companies move their ‘non-core’ functions that they may not have the experience and depth to be the best to a company who focus is on that function and can put the talent and dollars into it resulting in lower cost and improved quality through captured efficiencies. Quality was actually supposed to go up. Over time, because very few American companies can see past the next quarterly earnings report, sacrificed everything to save another Dollar. Nothing else matters. Thus, the race to the lowest cost began as outsourcing centers moved from outside of the major cities to rural America, then off-shore to Canada, Ireland, etc., then to places like Romania, Jamaica, Columbia, the Philippines, and India and now into AI.
As I know a bit of what’s going on internally within Xerox and how they treat their vendors and employees right now., I can only imagine how messed-up the deal with HCL is.
Originally posted by @YGGRIkU-pnf.