OMG!!! Would love to know the scoop on this decision. I feel 100 lbs have been lifted from my shoulders. Finally....a good change.
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Be cautious. Our "newer faster" qmp is harder now than in at least the last 4-5 years. More tedious scrutiny over stuff that is irrelevant to the members actual needs. Scores have plummeted in our Dept. But they keep saying. " The dept avg is good". But none of the individuals can confirm when we are all struggling. Humanas goals might be getting met but the members are not
the scoop is this: IT was job security. They had to go through each call and comb through it to find SOMETHING. I left a position due to this. THere was no way to get anything right. If you stuttered or inflected in your voice or talked to fast. So subjective and so unfairl. The team was found to be looking for problems beyond problems so their books looked good and the others paid the price. THey finally discovered the PUSH was from over zealousness as THEY were being pushed to find problems. Its a system that no one wins in and its a miracle they are working FOR the workers this time.
Good point 1 wpg. It is extremely stressful to work in an environment of constant criticism, micromanagement, and surveillance. If Humana could understand the importance of autonomy, their workforce would be a lot happier. Understandably, there are certain standards that need to be met and require good auditing measures but most (all) of the people I have worked with are competent and have a desire to do a good job. Though they like their freedom to flex scheduling, they are not slackards by any means and would rather "donate" some extra time in exchange for their autonomy. Humana does not seem to get this. I remember the days of yellow stickies and chart notations for corrections... so that they are better. I also remember that if one of my charts was flagged, I did my best not to perform the same mistake twice. Works much better than threatening one's livelihood.
My guess is the stress that it put on the nurses and the high turnover rate is the/one reason why. Everywhere else in the field if someone find a charting error, its just flagged to be fixed.
What does this have to do with layoffs?
I also heard there was a new form coming. So if this is a faster audit then they can do more of them on us. They are still doing the audit they are not going to be included in our performance review at this time. They will return to the format where the scores will reflect in performance . We just don’t know when.I guess we’ll see what the future holds. Glad for the break
The creation of a newer faster audit form