I have been laid off twice from Xerox as a full time and a contractor, and I find it hard to pin one reason down, but I think the gluttony spending and accruing terrible debt in the 90s placed Xerox on the death march.
Actually, I think no one wants to buy printers or get service contracts for Xerox printers because they are too expensive. They are fantastic printers but cheaper units like Cannon, Richoh, and HP undercut Xerox's business often.
Xerox also had a problem infiltrating service contracts for Small Businesses or any office that needed at most two or three multi-function units. Companies like ProSource and Modern Office Methods nailed these niche businesses at Xerox's expense.
It is a shame, the people there were some of the best people I ever worked with. I loved the remote meetings with the Project Managers, Transition Managers, etc. We achieved some great work, solved large problems, and I learned a lot from these great people. I remember these people fondly.
Then there some bad apples such as the HR facility in Texas. They were the laziest, rudest, and unproductive group of professionals to work even by common industry HR standards. Paperwork was often lost and had to be resubmitted several time. A few people lost tuition reimbursement from them due to untimeliness. Their reputation caught up to them because the facility was shut down and their functions were moved to an Employee Services model. Very good decision. The problems were far less.
Ichan's presence is the Endgame for the industry, and Xerox and HP should have merged years ago, and merged Xerox-HP or HP-Xerox today will only slightly delay the inevitable. Ichan knew this from the beginning because this merger is a move by Ichan to redeem a Life Insurance policy on a corpse of an industry to make him richer than he already is.