Apparently reports are now being run to determine the length of time from the order to pickup. They are assuming that the less than an hour pickups were rep assisted. Also, mgmt is using the beacons to verify that the customers phone was in the store while they ordered. We are being to told to use my link and ship the phone. Save the customer $20 but cost the company shipping costs. Why are we doing this? Just to hit a number that is irrelevant to the actual bottom line of the company.
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Because an online promo is a ding against the retail stores. Rah rah, we're a team...rah rah, hear us scream.
Because it’s not about taking care of the customer or employee. It’s about Verizon cutting costs. Online orders ultimate goal is to reduce costs by teaching customers to be self serving. And verizon does not want to pay employees for commissions on self serve options.
If a customer wants a promotion that is online only, why can't they do an in store pickup right there in the store to take advantage of the promotion and leave with the phone? Why is this wrong?