International Business Machines Corp. said it switched from a three-question survey to NPS in 2015.
Employees in different departments can see the NPS feedback on their phones. “What it’s become here
is a shared truth,” said Kathy McGettrick, vice president of market development and insights at IBM.
NPS is trumpeted during all-hands meetings, as well as on management and executive blogs and in other communiqué. Knew it was a crock but after reading this article didn't know how much of a crock it really was: wow.
Some NPS users in the Journal analysis said the score correlates with revenue growth, though no
company would disclose data to prove that point. Several companies said NPS is just one of many
metrics they use to make decisions and that it helps them improve products or services.
So using the above logic: since our NPS is supposedly positive, then our revenue should be positive too, right? Someone help me with the math, please!
https://www.wsj.com/articles/the-dubious-management-fad-sweeping-corporate-america-11557932084