That New York post below i strongly suggest everyone read. There is a lot of truth in that post. I am extremely close to that situation and that area needs immediate layoffs and attention. For the company to survive and be dead in a huge metropolitan area like that is sickening. I know Sr Management in California and Basking Ridge are aware of this. Soon i will screenshot that and put on the Avaya Facebook page. As a public company such waste is deplorable. Layoffs in New York and New Jersey are coming.
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Union in NY is a joke. CWA exists for Verizon. Like taxation without representation.
I heard new York is down a tech, sudden illness resulting in a tech passing, sorry to hear. Anyone laid off in that group has recall rights and should be contacted by the union or management..... look into it. Spread the word.
New York has done some very shady things Technician wise, one call to the lawyer and heads could ROLL..... The manager knows it too.
The biggest issue that we have at Avaya on the craft side of this meaning technicians is seniority, ill elaborate, we have offered buyouts to Technician's with more than 25 years of service of 2 years pay now for decades, the problem is the guys who had 25 years and didn't take the offer then are STILL around, buried in dedicated accounts and the TSM's , FSM's whatever you want to call them did a horrible job getting these guys out into the field now they are in easy accounts doing nothing making an easy $1600 a week hanging out, and good smart younger guys have been laid off. (Most got better jobs) but the point is the management we have in place is TERRIBLE, and yes its mostly women. In order to survive i feel management needs to go first they are useless, i agree Oklahoma fsac does most if not all the work. My TSM has us call OKC for everything she is never available at the bar most likely. A small tech layoff is approaching but long term we can do much better getting old guys out of dedicated bank accounts and onto the streets doing work they have no idea how to do, they will quit, retire or maybe even get fired that's what we need.
I couldn't agree more with the comment below. My last TSM and dispatcher were both women. My TSM used to say , "I'm not technical, I'm not technical"! The techs ran all over them and probably still do. Only thing my TSM was concerned with was the stupid GPS. If it took 8 hours to replace a Partner phone so what as long as you were where you were supposed to be.
The TSM's or Territory service managers (all women) and Oklahoma is ALL women in Management COMPLETELY are not able to manage the boys employed by Avaya, sorry it's not politically correct to say but its 100% true. I feared my 1st FOREMAN as they were called back in my day i worked for a man named John Grimes, we were not friends he was the boss, i was the employee if i needed something he was there but i knew if i falsely my timecard i was a gonner, if i was late i would be written up. Sorry to say before i retired i didn't even respect my TSM because she was so inept and never visited customers or held any person to person meetings, we were lost as a group. Yes i took the package more than two years ago lets just say and it deeply saddens me that the end is clearly approaching. The other issue is they hsve a small business vs large business mentality meaning some technicians work on partners and merlins and others s8500's and complex systems that should never have happened every Technician needed to learn every product and that was the fault of the TSM OR Fsm clearly. Their job was to make sure each technician got 40 hrs of REAL training a year and that happened rarely if ever. Oh technicians take training time but they arent training they are home sleeping, not me i was in the office every day bright and early. Age is a sad thing if not for my age i would still be there but the knees and eyes and other factors made me accept the 2 years pay. Wake up Avaya and get the right management in place and go from there.
Don't blame the techs. The FSM's are the one's sleep at the switch or don't care. Everyone assumes that the time reporting is accurate, when it's inflated by more than anyone could imagine. The object isn't lets get it done and go home, the object is lets sit here and milk double time as long as we can get away with it. The whole system is a throw back to the old Bell days. Another boondoogle, the techs own the tools the company pays for, lets say for example a tech gets his FSM to approve a set of cordless tools or whatever, it becomes the property of the tech not the company.
Fb, you sound like you know the workings of Avaya technicians so you must have been one ore in management. The things you claim are absurd. Yes the techs do get paid in that way on overtime. Would you work a 12+ hour day or a 50-60+ hour week for no additional compensation? You know what those hours do to family life and health? Paying overtime is cheaper than hiring, it's actually beneficial to the company. The INADS overtime thing you claim is RARE. The codes such as vv and vx are watched closely and if you abuse that you are on your way out. You have an ax to grind or is it envy? This board is about layoffs and occasional comedy from kable geye.
The technicians throughout the country get double time averaging $80hr for all hours worked after the 48th hour. So like the person below said they get time and a half from 41 to 48 hrs worked or i should say on the clock because we all know Avaya technicians sit around and milk this period. And then the double time kicks in which cripples the company since none of this time is usually billable. And because its non billable this encourages technicians to call for parts to be delivered which takes hours (all while on the clock ) even if such part isn't needed. The entire process is a joke. Most overtime is created by what's called INADS which are alarms sent out by Denver, most are totally bs calls but its a open cash register for the technicians, the clients are mostly federal, or state accounts which either have 24x7 maintenance or don't get billed, either way the company and shareholders lose. And the VV is a good point and VX this is a code that technicians take daily up to 24.99 with no required receipts so of course that gets abused and lets not forget the UNLIMITED sick time that each technician milks to sit on the beach (especially in the southern states) the system needs to be completely overhauled and new workers brought in. Most technicians dress like slobs too, no hygiene or grooming habits seriously the men are all out of shape and the women not to be harsh could pass for linebackers.
You forgot to add to the base pay of $88,000 BB07 for the oncall, which is 7 hrs of time and a half a week, you forgot to add to the $88,000 the first 8 hours of overtime which is paid out at time and a half, you forgot to add to the $88, 000 double time which kicks in after 8 hours of OT, you forgot to add VX, which is miscellaneous expenses, no receipt required up to $25.00 per day, you forgot to mention that this all on the honor system. No one is held accountable for a 1 hour job taking 8. Nice work if you can get it.
A tech layoff is indeed what's needed. The stock is at an all time low and we run the risk of going under 1 billion dollars in market cap, if that happens we are doomed. Did you all know the base rate of the Sr Technician averaged throughout the country is over $88,000 without any overtime. Now when the company adds in to that $88,000 without overtime the medical benefits which not sure if everyone understands but is totally free of cost , this medical costs the company another $20,000 per Technician, then add to that the pension which is ridiculous, each tech costs the company minimum $130,000 that's minimum, not including company car and cell phones, this HAS to stop. If it doesn't the company could go into bankruptcy again and that's not good for anyone.
If you think a tech layoff is what will save Avaya, or allow them to survive as you say, you must be in CO and smoking the good stuff. The tech numbers are miniscule in the larger picture.
How in the world does anyone in New York still have jobs, they were a bunch of wire pullers who couldn't pass the tab test who got wrongly promoted to Technician. Not trying to be harsh but most technicians in New York could not grasp new technology or retain information, they rely on Denver and tech support. Its not only New York though to be fair its all over. The best thing for the company to survive is to lay off like they have been and hire smart RSE's and continue along that path.
That cable guy is funny and makes me laugh. I guess his computer doesn't have spell check! Anyway with the stock tumbling again today down 4% to $13.36 a share and the market cap at 1.48 billion and dropping the company needs to cut all dead wood and it seems New York is a mismanaged disaster. I urge anyone who reads this to mention that gca to the leadership and shareholders. This is a potential humiliating situation if we go bankrupt again. If the stock falls much lower and we as a company fall below one billion we will get slaughtered piece by piece and won't even be able to be sold. Nobody wants us and we have been for sale for YEARS. Its embarrassing that areas like this drag the entire company down. I heard big layoffs in this area gca 104 as well as possible overtime lawsuit and wrongful layoff procerdure dating back 5 years. Total mess and it needs to be fixed.
What i wood find fassinating is if the wire pullear job wood come back so i can apply. When i think about pulling category 3 smarl free wire out of boxes i get happy bekause i want to work a little hatd and make descent money and contreaubite to soceity and pay taxes, i really liked the coffee brakes and long lunches Avaeya employees take . I wood work in new yowrk or any area that i coyld join a eunion . I was employeea off the month in the 2000's then i got laid off bekause a guy didn't reteaire who had 63 on the job. I think after 63 years on the jobb he shoulda retired and took the pakage of 2 years pay but the tek likes to watch tv in dedicated bank akkounts. I herd that dt possible position coming back, and would like to do that job again and get company vann again eith Sateallite radio and tracking devices. I still have my tools bekause when i got laid odf i gave cheeap tools back that i hsd and kept the klein tools and orange fone. I think i have tbe orange test set but need a 9 v battery its not working. Please let me knoe when dt job coming bak.
I was associated with Philly in 2001 right after 9-11 and worked downtown at a brokerage firm with the new York crew. They had to bring us guys in even back then, not to HELP, but to do because New York guys couldn't even read floor plans or blueprints. Never have i seen more incompetence in my career. I've been gone myself a few years retired however keep in touch with a few who remain. Sad to hear that all these years later the situation is worse, terrible management in New York, always has been.
Its not just New York, Avaya is slow everywhere. Cloud companies like Ring Central and others are growing at Avaya's expense. Customers are leaving them in droves. The Avaya customer base is no where near what they think it is or what they claim it to be. At one time, after the acquisition of Nortel, Avaya had the largest and most professional partner network in the industry. That has shrunk down as well. Layoffs will be throughout the organization.
New York is the largest MMA in the United States and probably the world for business. If they are failing in New York it's over. Had Avata began moved to a cloud model ten years ago and began migrating customers off the old Nortel and Avaya gear it would be a different story. Unfortunately the story is of poor leadership missed opportunity. You can take a horse to water but you can't make it drink. Avaya is like that horse.