In a Hub Q&A with someone I won't name (look it up), an employee asked about the effect of knowledge "being walked out of the building."
The response was both stunning and tone deaf.
"Our efforts to make our organization simpler...were deliberate. We believe the benefits of empowering those closest to the customer, allowing them to cut down on approvals, and move faster far outweigh the cost of some institutional knowledge exiting the business. No one should feel unfairly burdened."
There is a lot to unpack there! First, laid-off employees are referred to as "institutional knowledge" who apparently are not very important.
Second, how do large numbers of layoffs help the customer? Some of the people laid off had relationships and regularly dealt with customers. And how are those left NOT supposed to feel unfairly burdened?