Fast forward from 2019 when CACI won the IMPACT contract to now 2022, CACI has lost the contract. Perspecta, tag you’re it.
Although CACI’s initial first year in the contract was a bit rough around the edges, in part because of adjustments, and budget cuts, they did manage to meet government expectations on the remaining years of the contract( SLAs, metrics, etc).
Everyone has come to an understanding that TSA is an incredibly difficult customer. The consensus is, TSA will never be satisfied. Somehow once the contractor meets their goals and delivers what is asked, they manage to change the playbook and requirements once the work has been completed on any given project.
My guess is they continue to change contractors to save, you guessed it, money. Companies come and go, but the same employees tend to stay as incumbents, some of the employees have been around for 15 to 20 something years, so technically service is not affected, but the thought of getting better pricing with a new contractor is always an attractive option.
The culture on the government side is a bit hostile towards contractors, second class treatment sort of thing.
The culture of narcissism is very much alive on the government side and treatment towards contractors is next to disappointing. Run for the hills if you’re a contractor, there are better options out there.