THE BELOW ARTICLE CONFIRMS WHAT WE STORE ASSOCIATES ARE SAYING!!!
- Invest in the store level
Steve Montgomery, President, b2b Solutions: Lowe's investment in tech would be better invested on its people at the store level. This includes increasing the number of people, providing them with better knowledge of the products carried and customer service training.
My recent shopping experiences with both Lowe's and Home Depot indicate Home Depot is getting back to its roots with a knowledgeable staff who are willing to take the time to help you find the items you were searching for. They are able to answer the questions customers pose. That was not true at Lowe's.