Question to all who visit these threads.. How does your merchandising and fulfillment staffing look like for your store? Are you guys handling the monstrous workload with little to no staff like my store is? We see the importance of .com business, but i think the higher ups don't see it at all. Constantly get talked to about hours, about not going over. And we're expected to complete all units by end of the shift. We end up outing many units each day and barely make it past the PTG threshold, some days not even close. And that with going over hours and being short on staff. Wake the f up Macy's and staff omni channel...
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In response to be 2 person who responded, i totally agree with you. I think it is such a joke how they literally strip staff to under bare minimum and expect “magic” and everything to get done. I’ve had to stay late to finish floor sets i just couldn’t leave half done while still manning my dept alone.
This company is lead by people who are completely clueless at the top. I worked for a private business years ago until it was relocated across the country. The owners attitude was you have to invest in your people or you have no one to do the work properly and you have to invest in your physical business in all aspects or just close up shop. Macy’s doesn’t do that. We have cardboard boxes holding some of the fixture table legs in our dept. seriously? Cardboard box? Been like that for 4 years. On a typical day i do about $2500 in sales. Much more on a big sale day of course. So average 8 hr day give or take depending on associate pay is $100-$125 which equals a 200% ratio and more. Not to mention god knows how many sales we loose because i am the only one in the floor. People apologize to me as they leave the stuff nearby and walk away, telling me they know it’s not my fault. I call for back up. But any manager who could come ring is either tied up ringing in another department or can’t answer because they are already on phone with another unhappy guest. I see the massive returns that come in to at your service and see how much gets sent back out multiple times a week. So people don’t love their on line purchases as much as management states. And our customers want to shop in store. We have to stop pushing on line down people’s throats. I see it, hear it, and process the results daily!
Sorry so long. But i agree with you 10000 percent
We have a new regional and he has clamped down on all hours, our director told us that she has to be on a call everyday about hours and that he is threatening jobs for stores that don't cut. It's easier to just out the items and not worry about getting through all of the picks than deal with the constant harassment on hours with managers always asking you to leave early or if you want to take days you were schedule off. This is a crazy place, everyone wants the work done and nobody wants to pay people to do it. Cant win and nobodys happy, i like the holiday season better when you can get all the hours you want.
From the .com fulfillment sector. To be honest here, we are in our slow period. So right now we are greatly under strength because everyone from Directors to Packers are taking their vacations and burning through PTO. and lets not forget that our Workers Comp Claim rate is hovering around the 15% mark so of 1,500 full time associates we usually have 15% to 20% calling out for a Workers Comp Claim or FLMA claim anyways. Unfortunately someone has to eat that lack of manning power in missed SOT. So it gets pushed from building to building and eventually falls on you guys.
We earn our steak and potatoes during peak season.