Thread regarding Macy's Inc. layoffs

I disagree with post below. Reliability is an age old asset. You are hired to do a job and come in, be on time and work your scheduled hours. How do you expect to run a business when you can not rely on your hired help? Gee, Suzie Q. or Surfer Joe have a better offer for their work day. Big party to go to. Think I'll call out. No worries I have points to use. Screw my co-workers and the rest of my team. Guess what gang, you applied for the job. If you don't like it quit! Someone else will take your job. No worries. File lawsuits all you want!

Concerning point #3 about how to better incentivize stores to fill orders during the holiday season. You should be concerned about the snowball effect Reliability is causing before it comes crashing down like an avalanche. Many in both sales and support are feeling bullied and harassed and privately discussing legal action. Reliability is the elephant in the room you don't want to openly discuss. Are you purposefully trying to frustrate sales & support to the extent that they quit and are then replaced by workers with an even more sub-par living wage, and you subsequently receive a million dollar bonus? What effect do you think nationwide employee lawsuits against Macy's during the holiday season will have on Macy's bottom line. What do you think will happen to Macy's profits when they become so upset that they air their frustrations about Macy's on social media? Try putting that genie back in the bottle.
You should eliminate Reliability and return to the point system. The point system was not perfect, but at least it did not expose the company to huge losses from lawsuits and a totally bankrupt morale.

In response to post below, NCR did Job offer some MST employees. They were offered very low pay with job responsibilities not only Macy's sites, but many other retailers..........hence, the inadequate coverage we are experiencing at Macy's locations. NCR engineers are not trained and unable to engage with the high standards that MST performed at. MST got the job done regardless of the obstacles.

Bid "D", Big Store Manager speaking........you have an obligation to the stores as well. You let the boots on the ground down by sacrificing our IT group for NCR in the first place. Now bite the bullet and get our people back! Cut your pay and some other top exec's pay to do the right thing by all of us.

I hardly think it would be name your rate of pay. Test the waters on this and make a few calls to the MST folks and get the ball rolling. Have the exec that made the ignorant move go before the shareholders and explain. Deep Breathe, you can do this. Fight for the right thing for once!

I would think this: you have additional POS option to explore if your failure analysis points to existing hardware and software maintainability terminals and servers; for example, maintain your NCR contract but consider adding all new total replacement NCR POS retail terminals, servers, and software. Don’t try to patch together a new register system with old fashion obsolete software!

Thank you all kindly for the responses.

We are seeing issues with NCR for sure as it echo's across every network within the organization.

It is greatly appreciated the feedback also as possible solution centers as well. I agree that hiring back the old MST group would be beneficial however we do have to look at what that would cost us.

The current contract with NCR is a 3 year contract with the option of renewal for an additional 3 years. So a long hard look would have to be made to see if we can prove fallacy on the service or performance side of the contract to execute a breach of contract. Or we pay out the remainder of the contract with no NCR service at all, and further dig a deeper hole calling back old MST team members we have already severanced and further open the flood gates of name your own price type of hiring plan which would cost a lot of money.

To hire back the old MST group we would be loosing severance money, hiring at twice the rate we where paying and possibly still end up eating the cost of the NCR contract, I'm not sure that would make financial sense at this point as we still have an obligation to our shareholders financially speaking.

NCR is a problem but we also have a lot of other pokers in the fire aside just bad NCR repairs and maintenance.

As below (previous Big D) post several post below, we heard everything from:

• promoting from with in - One poster went as far as to suggest taking a dock guy and promoting him to high level management.

• another made a statement of consolidating stores and launching STORY and Backstage being dumb etc.

-another made indication of managers not caring its all about numbers

What I was shopping for was not only feed back on NCR but also feedback as to how to some of our associates would remedy the issues they lay claim to.

Again, thank you all for your participation and you never know what may lay ahead perhaps we will focus in and apply pressure to NCR sooner than latter especially with the peak season coming on board.

Signing out here "Big D"

How would I recommend you fix the NCR problem???? Admit a mistake was made, call up the guys you laid off, give their jobs back at their current rate of pay . As stated in post below, you are messing with fire. Just admit it did not work. As for funding, let the top brass go that created this mess. Their salaries can go towards hiring these guys back.

So Big “D” how is the nation wide POS transaction gross revenue doing after this POS support outsourcing now done? Better or worst? If your seeking improvement you must admit and identify problem first.

No I would not come back, doing better than when I was at MST today. Don’t miss

All the Macy’s b$llsh$t. What do you think will happen to all the techs making over 60 k and over 40

At ncr? They will train all the ncr kids right out of tech school after that will be told your title or position is eliminated. It really won’t be because the new kids you trained the Macy’s way will be doing all the work now. So either you stay and make half of what you were making at MST in 2 years or look for something else now. Mike proved all mst is expendable. Ncr will follow through with that concept. They have been doing this for years and mst won’t be an exception. Ask any ncr guy what a C.E. 3 was. This was the highest level technician and that position was eliminated years ago because of what they were making and how old they were.

Macy’s= Titanic and NCR= sweat shop

Been there done it wouldn’t go back to either company.

Why would I want to come back as a private contractor, actually why would I want to come back at all after what happened? Most of those stores are failing and it will just be a matter of time before even more of them are closed. I am enjoying my severance, thanks Macy's, and smart move big D, lol!

Why was the out source to NCR done to begin with. Solution to the problem, don't do something with out having the facts. Someone made a big mistake here without having their facts straight. Solution: fire the person that implemented this ignorant move. My store has many open tickets to NCR that keep getting closed out without getting fixed. Our store Manager called our old MTech guy and he helped us over the phone. You are messing with fire here. Won't be long till 4Q rolls around. Hate to see what shape we will be in. Sad, Sad, Sad!

Hey Bid "D", out sourced MTech here. I can only speak for myself. I knew my stores business and I cared about how I interfaced with the entire stores team. I think over all our team did a great job supporting our stores. In looking at areas that bogged us down and created extra expense, too many layers of Management. I agree with the post above. We could come in as private contractors. Also might include having the techs report to the stores ops team. No need for area Managers, Directors etc. That is where the break down was.

On the point of NCR failing: where was it funded before you out sourced It? Understand the need to cut costs...... hire back the original team as private contractors. Company saves on benefits and gets our experienced guys back.