Thread regarding Sears layoffs

New stores will fail as long as Eddie doesn't staff for success

Customer Service is the name of the game. Members take precious days off to take delivery on appliances and repairs, and when these windows are missed, they get p-ss-d, and never come back. Make no mistake, they time and money, losing hundreds, if not thousands of dollars and precious vacation days because of r----ded directives by Eddie as an owner all these years. And the fail continues. Sears is one of the ten least trusted brands in America. Thanks Eddie.

The constant penny pinching and understaffing has DESTROYED customer service, and is the primary reason why Sears' reputation is now in the toilet. Satisfaction Guaranteed has turned into disastisfaction as a guaranteed byproduct of Eddie's devotion to cost cutting. Sears and Kmart will NEVER succeed as long as this is the state of things.

How did Steve Jobs put it, when Apple turned into a massive money losing operation in his absence?

"The biggest mistake Apple made after I left was to focus on profits instead of products"

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Post ID: @Ztrldhn

5 replies (most recent on top)

Well said, OP. The customer- I’m sorry MEMBER experience needs serious investment in order to turn around this sinking ship.

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Post ID: @Ztrldhn-1agr

Haha. Kmart and Sears are already dead. When will people realize this?!?!

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Post ID: @Ztrldhn-1arx

Well, a company that doesn't focus on profits is doomed to fail, however, there still can be a fine balance of focusing on profits and the customer.

I've come to the conclusion that Sears isn't focused on either.

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Post ID: @Ztrldhn-1ews

Eddie never wanted a "retail operation". What world are YOU living in?

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Post ID: @Ztrldhn-1uxi

Of course it will fail. It is Eddie's intentions for it to fail because then they'll own all that sweet, sweet real estate and sell it off for big bucks!

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Post ID: @Ztrldhn-nje

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