Thread regarding University of Phoenix layoffs

Last week I stayed 2 hours late to help a student who was enrolling online and royally confused. She called the local phone number of ground EA she had spoken with a few months ago, but the ground EA is no longer employed with UOP, so her call routed to the call center, and was transferred to a online EA. Student works .8 miles from local campus, yet was unaware we offered ground courses because online EA failed to tell students her options. Also didn't mention the cost difference. Even when the student stated she didn't own or have access a computer, the EA, who will remain nameless, asked, "Well, what kind of phone do you have?" and proceeded to tell the student she needed to complete MyApply AND FAFSA on her Blackberry. Seriously. The only reason she came by was because her EA kept sending her a PDF to print and return, even though the student only had access to a phone and kept telling EA she can't print it, so EA would just email it to her again. Guess what, she still doesn't have a printer. Student walked into local campus on her own after seeing our sign while driving by, to get assistance, when I asked her how she planned to be a successful online student WITHOUT A COMPUTER, she said her EA told her they would "work it out" and "rush" her FA. Um, no. Online was ready to Reg her once she submitted a transcript request, but she didn't even have enough Financial Aid left to pay for 8 courses before hitting her agg limit; forget getting excess to buy a computer, she won't be able to finish a disbursement! She was going to accrue another 10k in loans and still be over 10 classes short of graduation. 1) Our leads are knowingly being rerouted from ground campuses 2)Tell me how enrolling a student without computer access in an online modality is in their best interest? There were NO expectations set. 3) Did you seriously tell the student you could "rush" her FA so she could get a computer, and fail to mention the HUGE shortfall she would incur shortly after her first disbursement? That is just embarrassing, and it makes all of us look like idiots. We ACTUALLY service students at the ground level. We talk to them, we support them, we explain loans/grants/scholarships/responsible borrowing with EVERY student. During the reapply process we have each student pull up their NSLDS page, as well as a loan repayment page so they understand the bubble you click on the FAW really DOES mean something. We explain that these loans must be repaid, that not even bankruptcy can dismiss them. Yet, after all is said and done, Ye Old Phoenix keeps this airhead and I get laid off. It's just disappointing because I came from a campus that does everything truthful, honest, ethical, and fair. Our students are happy, engaged, cared about, and know we will call to check on them in a sincere way if they miss class. Every night when a student comes to class, they are greeted by staff outside the elevators, and someone is there to greet the student by name. All people want is to feel validated. Things like that are what mean the most to students, something online will never understand or provide. Sure, we get "pell jumpers" just like everyone else, but our goal wasn't to get them out of our hair, our goal was to talk to them, listen to them, determine what their motivation REALLY was, and find some middle ground where the student feels good about having to take responsibility. It's an amazing thing going at my old campus, it's just so sad to watch it turn into something else when some of us don't have to be taught to memorize "differentiators", our management and directors actually work, and taught us how to communicate, and be confident of our knowledge, provide that knowledge to students, and help them make their own informed decisions. We shouldn't be told to memorize stuff, when you are actually just good at what you do, the work should speak for itself. And it did, until our opportunities to change students lives was taken away little by little so we were actually UNABLE to perform to your standards. It's unethical and it's sad. No belligerent rant, just shedding some positive light to you negative forum trolls. I know you online peeps can't understand what it's like on campus, just as I can't imagine what your environment is like, but understand we do a lot of good for a lot of students, most of them are satisfied, smart, excited, and happy. Until they get transferred online, then they come back to us whining and complaining how their "online people" sound like rude robots. But, because we understand work ethics and team work, we have to grit our teeth, smile and defend you faceless names to the very students you are taking away from us, because we believe in good manners, and doing the right thing.