When assigned an account or project to oversee, review meetings with development/delivery and carrier team would often take place. The triage of issues and questions would be taken to the development and delivery teams for review and then resolutions or answers would be given to the Carrier for sign-off.
On a typical day I may learn about a new solution or function of software being developed, I may learn a new trick in an old system to make my job easier or a co-worker will show me a more efficient way to complete a report.
The hardest part of the job can be managing the sheer volume and all of the changes that may take place, that can also be the most challenging. The most enjoyable part of the job for me is the interaction with the account and the individuals that I get to work with.