Thread regarding Follett layoffs

I wonder how long it took Bob Scholl (et al.) to concoct the ridiculously implausible LIE he spewed out last Friday. In our store, they laid-off the three people who had the MOST customer contact; and, not coincidentally, they happened to be the same three people who were the BEST at it, by far! They were already “on the sales floor.” We are now left with clueless short-timers who don't give one whit about "the experience of our customers." And we know, of course, this same atrocity was perpetrated in countless other Follett stores. This makes Bob Scholl a liar and an idiot; or in other words, the typical conscienceless corporate stooge. So poor Bob may be a garden-variety corporate liar, but he’s not very good at it. Does he really expect us to believe that anything Follett has said or done can possibly increase “customer satisfaction”? If he does, he deserves our pity…