Not Surprised
Outsourcing for ACC;
Message for AECCSS employees
The Technical Assistance Center (TAC) will soon participate in a pilot program to test the long-term viability of outsourcing services through an existing University partnership. The pilot is targeted to begin Monday, Jan. 20, 2014
. We will partner with a company called HCL and will leverage agents in India to support the anticipated increase in call volume surrounding the undergraduate rollout of New Classroom. These agents will continue to take a portion of technical support calls throughout the duration of the pilot.
The rest of ACC is just a matter of time. How should we handle this? Be happy and content in the red socked lined unemployment line.
How should I handle any personal feelings I have for or against the TAC pilot?
The pilot in TAC provides an opportunity for the University to explore ways the organization can provide
effective customer service while maintaining financial stability. We ask that you maintain your
professionalism throughout the pilot phase and not share your personal feelings with others, including
students.