The jokers in upper management must have gotten their "business" degrees from a Cracker Jack box. Does anyone else at their store have a ton of discontinued merchandise after the newest role?! What's really rich is they don't know what to do with it! They had a phone meeting on what they think stores should do with it. They don't want to Bargain Cave it all because after their last huge doorbuster Bargain Cave sale their gross margin took a hit. And they didn't realize that was going to happen until after?! Are you kidding me?! Now they're discouraging Bargain Caving things, so merchandise is just sitting idle. This is what happens when you're headquartered in good ole middle-of-nowhere Nebraska- no talent in upper management because nobody will move there for the shit pay they offer!
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I just had a meeting with the GM and HR manager at my Cabela's store. Restructuring is rearing it's ugly head again. I was given 3 options #1 walk out, receive 80 hours pay #2 drop down from my lead position/lead pay and accept a full time or part time position #3 stay on or keep my lead position but take on 2 more depts. as a lead. Without any additional pay. When I asked if I would get a raise, my GM chuckled and said No! But your pay won't be reduced either! Huh? I'm already the lead for 4 depts. and receive more pay per hour than any other lead in my store because of the responsibility of having 4 depts. Most of the leads in my store were not offered this third option,some chose to quit others went to full time or part time. This is what Cabela's has become, how sad!
Cabela's retail prices are WAY higher than other stores with much of the same merchandise, and WAY higher than the same item delivered for free by Amazon.com. In my opinion stores that bail big time on customer service like Cabela's has deserve to get their butts creamed by Amazon. Who needs to go to a physical store if customer service is zero. If Cabela's expects me to pay 30% more for the exact same item I can get online then I better get something for it, and not just the pleasure of looking at their stuffed animal zoo either. That was kind of cool when there were only a few Cabelas stores, but with Cabela's stores everywhere now that gets a little old, I don't need to go to the zoo that often. What I am getting at is that kind of stuff is what we as customers are paying for now instead of customer service. That and the interest payments on a new tractor line that is not selling worth crap. Cabela's has got off the track that made them a great company.
Cabela's retail prices are WAY higher than other stores with much of the same merchandise, and WAY higher than the same item delivered for free by Amazon.com. In my opinion stores that bail big time on customer service like Cabela's has deserve to get their butts creamed by Amazon. Who needs to go to a physical store if customer service is zero. If Cabela's expects me to pay 30% more for the exact same item I can get online then I better get something for it, and not just the pleasure of looking at their stuffed animal zoo either. That was kind of cool when there were only a few Cabelas stores, but with Cabela's stores everywhere now that gets a little old, I don't need to go to the zoo that often. What I am getting at is that kind of stuff is what we as customers are paying for now instead of customer service. That and the interest payments on a new tractor line that is not selling worth crap. Cabela's has got off the track that made them a great company.
Cabela's retail prices are WAY higher than other stores with much of the same merchandise, and WAY higher than the same item delivered for free by Amazon.com. In my opinion stores that bail big time on customer service like Cabela's has deserve to get their butts creamed by Amazon. Who needs to go to a physical store if customer service is zero. If Cabela's expects me to pay 30% more for the exact same item I can get online then I better get something for it, and not just the pleasure of looking at their stuffed animal zoo either. That was kind of cool when there were only a few Cabelas stores, but with Cabela's stores everywhere now that gets a little old, I don't need to go to the zoo that often. What I am getting at is that kind of stuff is what we as customers are paying for now instead of customer service. That and the interest payments on a new tractor line that is not selling worth crap. Cabela's has got off the track that made them a great company.
Hamburg- couldn't agree with you more!
Matt the moron and his clueless management team. Oh yes, forgot to mention he is good buddies with Copeland. That's all he would talk about and walk around with his IPad. Not a clue about merchandising and the customer base. Guess that's because he was a Lowe's boy.
Now in Hamburg we have districts asking why freight and replen isn't done everyday. This moron should come out to Hamburg and see what it takes to restock a store the size of Hamburg with a crew of sometimes only 4-5 outfitters. Better yet, this district operations should come out and throw some freight himself. Also suggesting that the store HR department gets cut like the rest of the departments. There's no reason to have a district HR Manager that ignores issues, HR Manager that is insensitive and cocky, HR Representative that knows mothing about HR and talks constantly to the Admin., HR Admin. who is a complainer and negative about everything and everyone, HR Scheduler who gives you a crappy schedule if she doesn't like you, HR Training Manager who does nothing but talk on the phone to a former Hamburg store manager (BB) and a store trainer since there is no additional staffing going on. Can save some payroll money here.
This is all under Tommy's direction, period. 6.1 million bonus - it looks like it is working from the outside and that is all he cares about!
I have been harping on the big box mentality for the last three years. Who WANTS to go to Walmart or Home Depot and spend money? I avoid both due to the lack of customer service and the lack of product knowledge from anyone in the store. Cabelas has become the next big box. I sent an e-mail to corporate the day before Dick died suggesting that anyone from Walmart, Home Depot and the rest be gotten rid of. I know most of the board comes from that background but maybe Tommy the boy will do the right thing if his feet are held to the fire. I am glad I do not HAVE to work for CAB because it is no longer any fun. Also,I have been called to come in on days off three times in the last week. I refused every time and encourage anyone that can afford to do the same.
Being in the middle of Nebraska has nothing to do with talent- who wouldn't move for the huge bonuses they pay out to all of the yes men under Tommy. The problem is the "big box mentality" that all of the talent came from. Big box is a sea of failure and that is exactly what they have become - incredible. The top dogs all ride Harley's - they are so removed from the core of what brought Cabela's to the table. And once again someone down the chain will pay the price for this incredible "decision" to do nothing so that Tommy's value in stock options will not drop. Incredible.