If in fact they occur, it wouldn’t be in the claim adjusting ranks based on any 2k commitment to hire. With that said, the questions to senior leadership should be how much of the 2k get them to the original and planned staffing plan (e.g keeping pace with turn over) and how much are true adds to staff. The second component is, if true adds to staff then the expense load is huge and becoming more expensive is not an option for an extremely underperforming business unit, so what indirect claim handling functions get right sized within and outside of claims to fund the increase in head count. These become the telling questions that should be asked of senior leadership to bring transparency or the lack thereof. We need numbers not narratives and accept nothing less.. #bebrave
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