Thread regarding U.S. Bank layoffs

Unveiling the Truth Behind Controversial Hiring Decisions at Elavon

In recent months, revelations within Elavon have brought to light concerning issues of favoritism that permeate the organization. This narrative, built on meticulously gathered information from various internal and external sources over the past year, exposes a corrosive pattern that has gone unaddressed despite widespread awareness.
Key Figures in the Narrative:
• Pam Joseph: The visionary founder of Elavon and current CEO at Xplor.
• Jamie Walker: CEO of Elavon.
• Jordan Owen: Recently appointed Senior Vice President of Business Banking at Elavon.
• Ieuan Owen: Jordan Owen's husband, whose influence played a pivotal role in her career advancement.
Setting the Stage:
Under Pam Joseph’s foundational leadership, Elavon has achieved prominence in the global payments industry. Jamie Walker, now at the helm, is steering Elavon through its next phase of growth. However, his decision to appoint Jordan Owen as Senior Vice President of Business Banking has sparked controversy, raising doubts about her qualifications and experience.
Unraveling Connections:
Jamie Walker’s leadership is esteemed, but his close ties, particularly to Pam Joseph, wield considerable influence. Joseph’s enduring impact at Elavon supports Walker’s decisions, including key appointments.
The Role of Ieuan Owen and Pam Joseph:
Ieuan Owen, Jordan Owen’s husband and a key figure at Xplor reporting directly to Pam Joseph, advocated strongly for his wife’s promotion. Despite concerns over Jordan Owen’s qualifications, Ieuan’s influence and strategic maneuvering were pivotal in securing Joseph’s endorsement.
Pam Joseph, relying on Ieuan's judgment, backed Jordan Owen's appointment, influencing Jamie Walker to proceed with the hire primarily based on trusted connections rather than a comprehensive evaluation of Owen’s capabilities.
The Controversial Appointment of Jordan Owen:
Jordan Owen’s installment has been met with widespread skepticism within Elavon. Observers have highlighted several troubling aspects of her tenure:

  1. Ineffective Leadership Style: Owen’s directive approach has alienated team members and harmed morale.
  2. Lack of Understanding: She has shown a fundamental misunderstanding of her role, resulting in strategic missteps and operational inefficiencies.
  3. Absentee Leadership: Consistent absence from critical meetings has raised significant concerns.
  4. Disconnect from Team: Her failure to engage has led to a substantial disconnect within the team, hindering effectiveness.

Implications for Corporate Dynamics:
Jordan Owen’s hiring underscores a prevalent theme in corporate environments: the substantial influence of connections and relationships. While merit and qualifications are crucial, underlying networks often dictate significant decisions. Understanding these dynamics is crucial for navigating corporate complexities and fostering genuine leadership development.
Conclusion:
The appointment of Jordan Owen by Jamie Walker at Elavon, backed by Pam Joseph's enduring influence and Ieuan Owen's strategic positioning, provides insight into the intricate web of corporate connections. It highlights the potent role relationships play in shaping professional opportunities, sometimes overshadowing merit-based decisions. The controversies surrounding Owen’s leadership underscore the need to balance influence with competence in leadership roles, safeguarding organizational growth and success from the pitfalls of ineffective leadership.
Jordan Owen’s tenure serves as a cautionary tale, illustrating how misguided leadership can disrupt an otherwise thriving organization. Her actions have led to internal disarray and discord among bank partners, highlighting broader issues within decision-making processes at Elavon and prompting thoughtful consideration for those charting their future within the company.

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Post ID: @OP+1t9ShQRw

36 replies (most recent on top)

@2h4f

This particular channel, the embarrassing results, inconsequential efforts and the complete lack of familiarity and presence in the payments space is laughable, with finger pointing already starting at marketing, products, failed incentives, brand confusion. The primary cause of dismal results in this vertical can be found by leadership simply looking in the mirror, with the massive incentives in this verticle for applicants, leadership couldn't give the services away for free in this channel.

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Post ID: @2h9b+1t9ShQRw

What’s the latest on this? Another year of single digit growth? Elavon’s mediocre sales event is happening this month and the same revenue leaders are in place. Thankfully JW is out but growth is stagnant to say the least

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Post ID: @2h4f+1t9ShQRw

J.P. Morgan generated $4.6 billion in merchant acquiring revenue third quarter, announced last week, looking at a 14 + percent year over growth rate, Elavon/MPS/PMI is targeting low single digit year over year growth and won't generate $4.6 billion in revenue in 6 quarters, changes are coming all the way around

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Post ID: @24k7+1t9ShQRw

Good time to go ahead and clean house at the top of Elavon/MPS, put some seasoned and experienced payments people up top, merchant base continues to contract, partner and referral networks continues to sink, taking the company to a non competitive position on fees, account costs, reliability and market share, need to get rid of the inexperienced clown show or spin the company off and let the new owners fix it

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Post ID: @24dn+1t9ShQRw

I live and breathe Elavon daily and have do so for more than 6 years now. This write up could not be more accurate and truthful. Now that Jamie W. is gone, all other bad leaders should and will follow suit

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Post ID: @24bs+1t9ShQRw

Sounds like sour grapes and an overly rich imagination from someone that got let go

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Post ID: @249w+1t9ShQRw

Owen is not qualified for the role and recently advocated for contract early termination fees, which Elavon abandoned under competitive pressures in the late 2008 - 2009 time period and is wholly unable to drive revenue given the wholesale unfamiliarity with the basic payments business and where to look for new revenue to replace the high visibility portfolios and enterprise Healthcare giants exiting Elavon. It was and is predictable failure, much like Avvance, Paze, and the online gaming portfolio which has delivered nothing, zilch, nada and nil, but this is incompetence in action and Elavon payments probably will not survive.

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Post ID: @1yne+1t9ShQRw

@10jr It's unfortunate the lack of leadership at several levels and how Elavon has been affected

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Post ID: @1yhy+1t9ShQRw

Nothing new to report at this time. J. Owen is still in place and failing miserably in her role. Morale is at an all time low and we are just waiting for the hammer to fall.

Our previous leaders saw this coming…

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Post ID: @10jr+1t9ShQRw

@thgc+1t9ShQRw

Any updates now?

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Post ID: @33iao+1t9ShQRw

@33sox+1t9ShQRw

Thanks for sharing…
A bit sad that what was once a great place is now what it is. I understand this is an anonymous website so you can’t share your sources but I trust that they’re credible. Maybe a miracle will happen though you never know

I feel like the “one bank” and spin off are conflicting things but you also never know what will happen and how things will change

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Post ID: @33ysz+1t9ShQRw

SK will be officially gone in a matter of weeks/months. Next is JW along with his puppets - that’s going to take all of 2025. Revenue will continue to tank and layoffs will be become a quarterly occurrence until the bank spins it off or fully replaces all senior leaders and starts fresh. The culture of Elavon is in the toilet and top leaders are clueless about how people really feel about the company. TTUS results are the lowest they’ve been in a decade and the pressure of “one bank” will ultimately crack what’s left of the old Elavon.

This is an opinion but based on facts and real life experience - working on my exit plan as we speak. If you’re at MPS you should too.

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Post ID: @33sox+1t9ShQRw

@32ieo+1t9ShQRw
I agree with that statement but what can be done now to fix this? If Elavon was once a money printing machine as other posts have said, it can be replicated again. Does the playbook still exist? I guess that's for leadership to find, tweak and implement

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Post ID: @32jgp+1t9ShQRw

@32qqi+1t9ShQRw there is plenty of of weight behind these posts that are factually based.

When poor leadership leaves the majority feeling disconnected, the truth inevitably surfaces as accountability erodes.

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Post ID: @32ieo+1t9ShQRw

Who even writes this stuff ? How do you even know ? No proof and no weight behind the statements

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Post ID: @32qqi+1t9ShQRw

In 2025, Elavon is likely to face continued challenges. With USB steering many key decisions, we can expect more layoffs, an increase in performance improvement plans, and a growing disconnect between senior leadership and individual contributors.

Do not expect any real change to be made with the aforementioned leaders at the helm.

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Post ID: @31jbi+1t9ShQRw

The old Elavon ship continues to struggle and list in the fast moving runaway current of all things payments, led primarily by individuals with skill sets who would be better suited as managers, rather than leaders, given the complete lack of familiarity of what payments is all about and the incredibly competitive environment that payments acquiring sits in.

New initiatives are in areas already proven that Elavon can't compete in for a number of reasons and the complete lack of accountability for the Avvance and Paze debacles and embarrassments, have incentivized the clueless wonders to try more hail marys and haymakers, where Elavon is going full bore at speed into an immovable wall anchored by Paymentech, Global, WorldPay, BaMS, WFMS and FIS/First Data which have spooled up a lot of legacy Elavon talent/Elavon C-suite performers, continuing to do so and the Elavon portfolio is continually cherry picked by those who knew and supported those relationships best and so called leadership can't figure out why.

Payment acquirers cannot cut and offshore positions to profitability or to meet revenue targets, Elavon passed the point of no return in the offshore and layoff process in 2023 and now the performance and growth of the payments company is fully hampered, hindered and restrained by poorly guided attempts to operate the U.S. business from Europe, instead of the other way around, when Elavon was the streamlined, efficient and highly profitable payments entity that printed money every day, every month, all year long. Not in 2025 and perhaps never again.

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Post ID: @2Zsda+1t9ShQRw

What’s the latest here with Elavon or MPS? How will 2025 look for this sinking ship led by mediocre leaders?

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Post ID: @2Ylha+1t9ShQRw

You would wonder looking at the inconsistent mess that is Elavon payments acquiring in the U.S., Canada and the European Union, if the bank or an emerging merger partner is simply going to sell the continually contracting acquiring business to a large European acquirer structure like WorldPay, Ayden or Barclays to in turn clear the deck with any remaining obligations owed MUFG Bank which would be due before December, 2027, as it pertains to the acquisition of Union Bank last year.

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Post ID: @1fvvq+1t9ShQRw

It's disheartening to see what U.S. Bank has done to Elavon. A once-respected organization is now burdened by uninspired leadership and driven down a path toward failure.

The bank leans heavily on external consulting firms, ignoring the value of honest, data-driven decision-making.

Meanwhile, the very leaders responsible for this decline remain in place, while those who work tirelessly are left unappreciated and sidelined.

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Post ID: @1efff+1t9ShQRw

Elavon has significantly changed over the last 6 months. Poor leadership is and will be its demise. Unqualified execs who don’t support the talent. Change in leadership has significantly diminished effectiveness and decreased morale. Good luck righting this ship!

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Post ID: @Xvys+1t9ShQRw

No updates worth sharing at this time.

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Post ID: @uzdu+1t9ShQRw

Does anyone have any dirt or updates on this?

How does something like this get swept under the rug when it’s so out in the open?

How does leadership continue to allow this and pretend like it’s nothing serious?

It’s normal for a toxic organization to allow it but asking for a friend…

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Post ID: @thgc+1t9ShQRw

She actually said 150% to IY DIAO… then back pedaled and said 130%.

Delusion at it’s finest!

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Post ID: @6kvz+1t9ShQRw

If she delivers on the 50% growth she is targeting in 2024 all will be forgiven and forgotten. Come on!! She really said that on a town hall earlier this year!

LMAO!!

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Post ID: @6mmt+1t9ShQRw

Not to mention Jordan Owen wiped out the experienced leadership team that would have been reporting to her and brought in managers with no experience whatsoever including a former financial advisor and a former technical solutions consultant. What the heck is going on here?

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Post ID: @3khj+1t9ShQRw

They eliminated the staff that cared. If they weren’t eliminated, they stepped down or left entirely. Take a look at how the senior leadership at Elavon has changed in the past 60 days. It’s just a mad dash to fill gaps and cover a**es.

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Post ID: @1ipd+1t9ShQRw

Elavon is struggling.

There is focus on everything other than business - 3 day LIG for 100 people, BRG , DEI, every social cause under the sun, dozens of hires in Avvance with no hope to make money , a 6 member team for employee engagement where whole business in the bank are by team this size , an unproven revenue leadership with no background or interest in job noted to hit tha banks women leadership quota. Results are not surprising - losing. market share every year and inflation adjusted the business is smaller than 2019.

What really good is talented tenured staff that has pride in the organization. Please fix it - people want to help and care deeply for Elavon.

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Post ID: @1ktv+1t9ShQRw

In the last 5 years, the Elavon acquiring market share in the U.S. has dropped from around 10 percent to around 5 percent, with year over year growth a paltry 5 percent, while the payments industry leaders are driving 15 - 18 percent in year over year growth, while focused on their core acquiring business, not social issues, return to office nonsense, flawed solutions and offerings better left to the fintechs nor a small business strategy that even the small business owners do not want.

Over the same 5 year period, the Elavon leadership team has been a revolving door cast with some 50 different individuals having served in some leadership capacity, while the once proud money making machine stumbles around with little to no direction, stability nor true experienced and seasoned leadership in the payments space.

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Post ID: @bdv+1t9ShQRw

From what I gather, this is the future of this organization. Leaders being put in place that don’t understand the fundamentals of the channels they lead.

Look closely at what’s happening across the org. It’s not that women are being put into positions of power, it’s that these individuals are now leading an organization for which they have never shown real results themselves.

This is a for profit business and the mentality that performance under 100% is acceptable, is absolutely absurd.

The executive line has settled for mediocrity and it’s starting to show everywhere.

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Post ID: @wzc+1t9ShQRw

Good people get super angry when women get high-level jobs the same way men always have: by knowing the right people. Corporate America has been this way since… the advent of corporate America.

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Post ID: @dck+1t9ShQRw

US Bank already moved towards absorbing Elavon into US Bank Payments, and US Bank Payments executives will likely be given those top-level jobs. Do not understand why OP is rambling about something that has already been in the process of major realignment.

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Post ID: @zic+1t9ShQRw

It’s same for Nicole - the other new hire , never attends meeting , unqualified for the post - doesn’t have background or intent to learn, doesn’t reply to emails , only manages upwards. Organization is suffering bec of unqualified revenue leaders , losing market . All the directs for JW work from home while rank and file has to return to office.

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Post ID: @mlq+1t9ShQRw

There are a lot of unqualified folks in roles across the organization.

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Post ID: @jkg+1t9ShQRw

Yikes! If this isn’t the foundation for a well written script —> great film then I don’t know what is! A lot of things make sense now… and yes, a lot of what is being shared here is factual and currently happening. SMH to the payments leadership. Gunjan please fix this mess

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Post ID: @fvd+1t9ShQRw

WOW!

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Post ID: @xhx+1t9ShQRw

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