Insanity is trying the same thing and expecting different results.
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Infosys already handled most of the IT support calls.......you know where tickets are closed automatically when there are no progress...
Msp is doing a lot work in BA GBC also.
Magneto, Storm, Psylocke
MSP is Managed Service Provider (translation: 3rd party companies that provide critical services to ExxonMobil at significantly lower costs).
What is an msp?
More to come, they are cheap
Apparently you are not aware that the MSPs already handle the majority of the work for BTC.
More to come
Wait until business transformation; it’s all downhill. Darren is following Jack Welch’s style of management; low cost and low quality…. Never sounds like a long term bet for the integrity of our assets