One of my managers constantly wants to block me from using benefits the way the company lays them out in policy, and spends significant amounts of time to document things against me or just other stupid sh-t that has no value for the customer. I’m a high performing tac engineer who is regularly noticed by CU for exemplary customer service, which is actually pretty damn rare in tac right now sadly.
My team has two managers and an off shift TCE who does not do technical work, but makes the schedule, fields process questions for engineers, communicates with other team leads, etc. he does not assist engineers technically.
So we have three managers, and one spot that is supposed to be technical is clogged up with a guy doing admin work. That guy should actually be the manager, and we should get rid of the incompetent manager who is sadly not smart enough to keep up and make decisions to advance things for CU/engineer.
You don’t have to be technical to understand how to move cases forward or ask relevant questions.
All this guy can do to look valuable is regurgitate corporate speak and worry about if someone is “abusing” benefit policy in his eyes…
Another example. As a test I included both my managers in CC for an RMA issue I could not move forward without guidance..
IMMEDIATELY the manager I don’t report to who is good reaches out, schedules a meeting to get the answers I need and essentially move the case forward for the customer…
Later that day my manager wants to 1:1 and repeat the same stupid sh-t he said in the last 50 team meetings, and criticize me because I hurt his feelings the way I talked to him (directly… no foul language or insubordination… just straight up directness)
It’s not only this one manager either, Cisco is full of these types of incompetent people who can’t find their way out of a wet sack let alone make executive decisions that enable engineers to deliver for customers.
Don’t even get me started on GFEP people and grind/ahims who do literally nothing except ask you to write their summaries for them, and interrupt you mid troubleshooting conversation to ask some bs questions they need to check out of the meeting audio and watch Netflix again….
Look I don’t care and I’m far from the hardest worker (because Cisco will never pay me enough to slave my whole life away) but we have to get rid of these d-mb a-s layers of people who don’t do anything but slow everyone else down.
Take the guy off my team and give him manager title… get rid of the incompetent guy, and give us another technical person…. We don’t need someone repeating hash tags and corporate speak to us in the chat rooms each morning…