Despite the endless pablum about “leadership” in business, those who lead - bosses, managers, and so on - by and large are not the ones doing the work, to the point that many of them have only the most tangential understanding of the tasks they’re demanding other people complete.
Having an office meant that these people could establish their value by existing - they were present, accounted for, always on the phone or behind a closed door, or perhaps in a meeting where they’d talk a lot. It was hard to question their contribution because their contribution was that they were there, and in the case of many managers, they were able to suggest that your success was theirs because they were there “keeping an eye on you.” In the same way religious zealots take every positive action as somehow influenced by God, your manager’s existence in your proximity was proof that they had value - assuming you were succeeding. And if you weren’t…well, they were there the whole time - why didn’t you ask them for help?
If this sounds like you were scammed, it’s because you were.
The office is a way for organizations to sustain the status quo and hierarchy. If an organization has to start considering whether the manager you have actually does anything, they have to start asking if the executive level does anything. Meaningful contributions to an organization can be measured, and oftentimes the higher up you go, the less tangible and meaningful these contributions may be. An executive may have a particular way with a big client - which may have fiscal value - but otherwise not contribute much other than consuming oxygen and glowering at lower-level employees.
The same goes for middle-management (and management in general), which has become a form of incentive rather than any meaningful driver of value in an organization. We need significantly less managers, and those managers need to actually do something (say, manage people) and be held responsible for the production and happiness of others. The problem is that management as an incentive almost exclusively attracts selfish narcissists that burn out young people.
To be clear, I do not think that this is news to any organization - it’s just such a significant problem to reckon with that it’s easier to ignore it altogether. If you start considering management as a skill, you also have to create a matrix through which you evaluate managers and the people they’re managing, and deal with the fact that you may also have never created any way to evaluate anyone’s performance.
And when you create that matrix to evaluate performance, you create a problem I’ve previously hinted at - the evaluation of the executive’s contribution compared to their outsized salary, status and freedom.
No company really wants to reconcile with this, because of the crushing truth - most executives did not work to become the head of the company so that they’d have to do more work. A “leader” in the modern business world has begun to resemble an Instagram influencer without the honesty of being famous because you’re funny or interesting. It is God-Capitalism, where the CEO isn’t expected to do anything significant but is given credit for all creation, all because he or she sits at the top of the totem pole.
The office has become a third rail issue because, unlike many deranged executive proposals, they actually had their hypothesis tested. When an executive pushes an organizational change - layoffs, restructuring, and so on - these things are usually accepted because there is no alternative offered. In the case of remote work, executives were forced to close offices, and workers were shown a win-win scenario where the boss got to get the same amount of productivity for a lower cost while also making workers happy.
As a result, there really isn’t a logical reason for people to come back to the office. And in place of the usual pragmatic managerial language - tough choices, efficiency, productivity, profitability - workers have been met with flimsy justifications that wouldn’t pass muster with a client or, indeed, in an argument with their boss.
Not having to go to the office also gave the average knowledge worker the same flexibility that the executive enjoys on a daily basis. An executive doesn’t have to report in, nor do they have to keep track of hours, nor are they going to be fired if they’re not “seen enough” at the office. Furthermore, they’re not actually expected to work eight hours, because they’re that important - they’re just expected to perform in some sort of nebulous way.
Without an office, the average worker can just focus on doing their work in whatever way gets it done to the quality and deadline that’s required in exactly the same way the executive does. Except I believe that there are many executives that believe they’ve “earned” this right - that their flexibility is a result of their hard work, rather than a perk that comes from being on top. Sharing this flexibility with others makes them feel self-conscious, but also triggers their condescension and superiority toward the lower-tier workers - after all, they’re “below” them and might not “know how to run their days.”
More specifically, flexibility also terrifies executives who thought they were getting the better side of the con of salaried work. Salaries exist as a means of not having to pay someone hourly, assuming that the net calculation at the end would be cheaper than whatever the hours worked would be - with the unsaid part being “I can make you work unpaid overtime whenever I want and there isn’t anything you can do about it.” Without an office, it’s much harder to trap someone and make them work those extra hours - either through positive coercion (company campus benefits like gyms and catering) or negative coercion (“be a team player”), and thus much harder to guarantee that you really “own” that person through those hours.
It’s not enough to get you to do things for them to make them money - they must have complete control and industry over your lives as long as you work for them.
With remote salaried work, you have absolutely no way of guaranteeing if that person is working “the whole day.” And I believe there are many companies that see salaried work as a form of ownership - a means of trapping someone and manipulating them for a certain amount of hours a day, rather than purchasing their talent and ability to produce. Without an office, it’s hard to push manipulative corporate cult mantras like “we’re a family” because, well, you can’t guarantee everybody’s watching.
In short, I believe white-collar workers are realizing that a lot of corporations are full of sh-t. While it’s been obvious for a while that no single executive at a corporation has ever worked harder than the average blue-collar worker at one of their factories, it’s always felt plausible that an executive in a white-collar business could still “do” something and understand the world of those beneath them.
The funny part is that this situation will only get worse for companies that won’t accept remote work. Young people love working remotely, and are increasingly less tolerant of believing in things just because that’s the way they were always done.
As the workforce ages, companies are going to find themselves increasingly finding the workforce considers the office the equivalent of sending a fax - an antiquated way of doing business.