3 months today and no call or email on what the plan going toward is. Feels great to live in limbo
17 replies (most recent on top)
@2vym
You are uninformed on the rebadging and incorrect on your assumption that anyone rebadged was not worthy of their job.
Case in point:
Over 200 Field Engineers and 2nd level customer support analysts were rebadged then let go.
These people provided The majority of the repair data to resolve issues through eDoc and Eureka on the hardware/technician side and through OSA/Kana on the customer support side
The Field Engineering group also provided direction and confirmation to the Trainers for all field support
Do you think all of them were a waste of money?
If you’re a technician or any customer, call the support hotlines and tell me how smooth it goes now.....
The rebadge was based on one thing:
CHEAPER
That’s all it was. The thought that any technical person could do the job. The decision was made by fools because they had no idea what those people actually did for the customer and field support.
They know it now but it’s far too late.
Your Version of why for rebadging needs more thought and clarity.
Hopefully this provides you with that
Same . 3 months on tuesday .not a peep from manager . 30 years in . Emailed manager and got a curt message back to get a hold of HR . They just dont give a c-ap . Like another person said a call just to ask how you are doing would go a long way .
For all the uneducated: ALL of admin for every core was rebadged, so was customer care for supplies, order processing, equipment billing, accounts payable and receivable, it was not personal, it was any job that could be done from anywhere. The only reason techs were not is pretty obvious but let me explain: you need someone physically in the US to go fix the machine
Here's the thing, I have gotten a lot of $$$$$$$$ in bonuses to stay, I was not furloughed, I am looking for another job BUT I will take every damn dollar from them in the meantime, so who is the fool now, not me!!!!
We ALL need to get out, this company is no where but down
Re-Badged = outsourced when they learn your job.
I’m not sure why people don’t get that when it is already borne out.
If u get rebadged u need to find a new job immediately.
Also, if u work at Xerox in general u need to find a job immediately.
Look if you were rebadged, you had no value to Xerox or your core. Seriously you are replaceable, if you weren't then why were you rebadged? Bigger question, why are you supporting a 3rd world country?
@1yzq
ya well I was XBS but badged over to HCL so I care!!!
All you whiny techs, try getting badged over to a company in India and see how it feels to be sold like a slave
We don't need all the techs back, your area is slow!!!!!
As an Xerox\XBS employee I could care less about HCL hours. I care for bringing back my fellow techs that were furloughed.
What does it matter if HCL hours reduces?
No one from May has heard a peep in my area.Furloughed mid June over 30 years tenure .
I know for HCL, hours were reduced from 40 to 28 for 90 days, well that just got extended for another 90 days, way to go Xerox!!!
@ryi...it wasn’t just xbs...many direct xerox techs were furloughed. 4 in our area were furloughed and no one called back yet. We were already bare bones and they did it anyways...Response times went from 3 hours to 4 days...
I was furloughed in May. Heard absolutely nothing for three months. Was called back last week. Came back to a nightmare. Things really s—. Was told not to do more than 5 calls because they want things to look bad so they can bring back more techs. Time to really start looking for a another job.
MANY GIS/XBS folks were furloughed; we lost more than half our team at my core.
How many direct were furloughed? I've only heard of HCL, but thought impacts to directs were minimal.
The agreement was that your manager would 'give you a call to check in' every now and then, but no, I even got a new line manager and no one told me! awful treatment , what about mental health support?? But its ok John V is holed up with his doggo and is safe!
Direct Xerox here and still furloughed...not a peep from my manager...He may or may not be allowed to converse with me but a "hey, how are you doing?" would have gone a long way with me...