In my honest opinion, technicians are needed. Do they have to be in house? No. Should they be? Yes. I know for a fact that the south has used vendors/GC’s to install customer circuits. Getting access to hub sites just requires a sponsor. The problem is in a lot of areas, the techs would barely troubleshoot issues, instead, they would engage a GC to fix the problem. Here’s where things get interesting. Our customers, the big 3, give us x amount of dollars to troubleshoot their equipment. If the tech resolves the issue, positive balance. If we outsource to a GC, now we’re looking at a net loss… the issues stem from a systemic failure from the top down. Why weren’t we staffed appropriately to troubleshoot and repair? Why were techs and supervisors given freedom to just say, sc--w it, send it to a GC.