Thread regarding Ford layoffs

Another Ford failure: service

Ford fails to make list of top service providers, but we will sell you a vehicle with locks that don’t keep intruders out and then sell any data we have from you:

When it comes to automotive service and repair, neither Ford Motor Co. nor Chrysler parent Stellantis made the list of firms with the happiest customers in the 2022 J.D. Power U.S. Customer Service Index study released Wednesday.

But General Motors did - with three brands.

Cadillac ranked in the top tier of the luxury category, slightly better than Porsche.

Buick missed the top spot in the non-luxury category by one point. And GMC made the Top 5 list of mass market brands, too.

by Anonymous
| 1232 views | | 8 replies (last ) | Reply
Post ID: @OP+1fGiZ1M9
Comment! It's anonymous!

8 replies (most recent on top)

Correction.....our junk vehicles!

by FordSux
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Post ID: @1wod+1fGiZ1M9

@nbj+1fGiZ1M9 LOL! You have no clue. The dealer service departments are at over capacity dealing with all the recalls and warranty repairs are junk vehicles require.

by FordSux
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Post ID: @1upn+1fGiZ1M9

Outcomes are based on the combined total of service quality in these categories: whether a vehicle was fixed properly and time taken to fix (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation or how easy was it to make an appointment (15%)

Note: Companies often tie exec bonuses to JD Power surveys.

https://www.freep.com/story/money/cars/2022/03/09/one-detroit-automaker-scores-better-than-porsche-service-repairs/9431284002/

by Anonymous
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Post ID: @svb+1fGiZ1M9

The dealers are responsible? ROFL

That's the Ford Blue Oval on the sign. No customer is going to blame the owner of the dealership.

by Anonymous
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Post ID: @nml+1fGiZ1M9

If The Ford Motor Co. is one big happy family, then there is a lot of in---t taking place inside their walls.

by Anonymous
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Post ID: @yom+1fGiZ1M9

@eyf+1fGiZ1M9
+ bingo! Treat your employees like disposable resources, you are not likely to treat your customers any better. Fish rots from the head down. Isn't Elena Ford in charge of Customer Experience.

by Anonymous
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Post ID: @ddo+1fGiZ1M9

Come on. The dealers are responsible for the crummy service, not the parent company no matter who they are. We know you hate Ford.

by Anonymous
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Post ID: @nbj+1fGiZ1M9

@OP. What would you expect? We treat the customer like family, except we are that kind of family in desperate need of psychological counseling.

by Anonymous
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Post ID: @eyf+1fGiZ1M9

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