No wonder clients are so dissatisfied. They are sold a bill of goods, then discover that their systems are creaking, their processes inflexible, they do nothing to make their client's lives easier and their client's face extended hold times for service. Problems are not anticipated. They seem to be a complete surprise. When the facts are obvious to everyone else, FIS leadership has to scramble to solve problems. It's exhausting for those who have to pick up the pieces, taking arrows in the chest the whole time.