Thread regarding AT&T layoffs

here’s why John Stankey’s Friday email is basically a masterclass in how to alienate your workforce instead of engaging them.

Case Study: AT&T Employee Survey Email – Leadership Failure Analysis

  1. Tone mismatch
    • What he did: Used ultimatums (“align or leave”), quoted a military general about “irrelevance,” and openly warned hybrid/remote fans they won’t fit in.
    • Why it fails: Employee survey emails should be trust-building moments. Instead, he made it a punishment memo. It reads defensive and combative — like he’s personally offended by low trust scores.

  1. Misinterpreting the data
    • What he did: Bragged about 79% commitment while admitting engagement fell from last year.
    • Why it fails: That’s corporate gaslighting. If trust is low and engagement is dropping, it’s a leadership problem, not a compliance problem.
    • He framed “lack of trust in leadership” as employees being out of alignment instead of leadership earning back trust.

  1. No vulnerability, no accountability
    • What he did: Zero admission that leadership actions (botched RTO rollout, workspace shortages, inconsistent communication) might have caused disengagement.
    • Why it fails: Leaders earn trust by acknowledging their role in problems. He flipped it and blamed the staff.

  1. Delivering bad news without a plan
    • What he did: Declared “This is our model, period” and vaguely promised future investments without dates or measurable actions.
    • Why it fails: People already doubt leadership. Empty promises and “we’re looking into it” fuel cynicism.

  1. Using fear as a motivator
    • What he did: Embedded a “stay or leave” challenge, effectively daring people to quit.
    • Why it fails: Fear-based messaging might get short-term compliance, but it drains morale and accelerates attrition — especially among high performers who have other options.

  1. Optics disaster
    • Stankey is already seen as an aloof, old-school CEO.
    • Publicly, the company is bleeding goodwill with both customers and employees.
    • Internally, workers already resent the mandatory 5-day RTO without proper infrastructure — now they have a bald, liver-spotted boomer CEO basically saying: “Trust me or get out.”

Bottom line:
This wasn’t “bold leadership.” It was a reactive ego trip. Instead of leveraging the survey to connect with employees, he doubled down on a top-down, authoritarian style. That might please the board in the short term, but it will cost AT&T talent, productivity, and reputation long-term.

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Post ID: @OP+1k1sj4cwy

17 replies (most recent on top)

hahaha Stinky. I love it. I have been here long enough to know the truth. full offices don't mean more productivity. Akard is full of all sorts of wastiods who have no issue with rto because they don't do anything anyway. I don't want to cast shade on my own org, but.. 1 word. Labs. We're supposed to be the finest of the T crowd. We come to work every day. Empty parking lots, office space, freedom, and of course, insane salaries. Seriously, I work with people with high school diplomas earning 200+. Those are your 79%ers. The people who are struggling band 1 and band 2s who are struggling to succeed probably don't feel the same. I have friends in 1 and 2 positions who will never see a meaningful promotion. Who here has tried to get from professional to senior? You know what I'm saying.

Nope. Sorry stinker, your most 'committed' employees are people like me who slide in at 9 :30, take a long lunch, and roll out for the weekly team building events promptly at 4:30 to miss the hh rush. We never schedule meetings before 10 or after 2 and we never, ever, give a shot about your goals. If you tell me to get lost tomorrow, I'll take my severance, 401k, and pension and, as you say, "find a career opportunity that is suitable to your aspirations and needs"

My gosh, man. How are you even the CEO? Go back to ops or wherever rock you were hiding under before Randall pulled the ripcord.

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Post ID: @273+1k1sj4cwy

4Billion on TMobile
85Billion on Time Warner
5.75Billion on Lumen

You forgot 40 Billion on Direct TV. Saved their a$$ by bruising ours.

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Post ID: @1cp+1k1sj4cwy

Someone made a YouTube video and featured this post in it: https://m.youtube.com/watch?v=K1Wp6i-Sz2s

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Post ID: @tx+1k1sj4cwy

4Billion on TMobile
85Billion on Time Warner
5.75Billion on Lumen

Nice to shop with shareholder money. You'd make a great politician Mr. Stankey. How many years and how many dollars has AT&T been loyal to YOU. With all the mini-me's hired recently there will be no escaping your legacy quickly. Make no mistake, your tough guy attitude will leave what little office space there is, empty.

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Post ID: @tj+1k1sj4cwy

Stankey is mis-guided and foolish, as was Stephenson before him. AT&T has been downsizing for 70 years of its storied "100+ year old" history. How much money and market share did those two bozos lose the company while investing in dying cable tv services and the ill-advised acquisition of Time Warner. Finally facing the music, now they want to "pivot" away from all their bad decisions and meanwhile blame the employees for wanting anything more than the next paycheck (if they are willing to work a little harder). I always thought they had it too good in the C-suite: playing with other people's money and never having to be held accountable. I hope the "market based" forces that Stankey is so fond of now will give him exactly what he needs -- by taking its business elsewhere!!

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Post ID: @sx+1k1sj4cwy

You lost me at “gaslighting”. Are you part of the teen girl squad?

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Post ID: @q6+1k1sj4cwy

As a manager at AT&T and having many direct reports that have been around for many years, some, more than me.... it is becoming more difficult to explain the email from our useless leader. Everyone saw it, everyone got it and still today, people are disgusted at the words and the message sent by Stankey. The message was confrontational, derogatory and lacking ownership for the issues. But, we must now focus as managers on an action plan to fix the issues conveyed in the survey, but the top is failing to realize that they are the problem and they are the reasons as to why people are not motivated to go out of their way to help each others or our customers. Stankey should be ashamed of the tone and message he delivered. He is the reason why this company is failing at every turn and why people are not happy. There is ZERO trust in what this guy does day in and day out. If alienating his workforce was his goal, then John finally succeeded. There were so many better ways to address the survey results. If he was a true leader, he would have delivered a much better message. He is continuing to build gaps instead of bridging them. Mr. Stankey, you have once again proven to be useless and inept in your position at AT&T. You need to resign and allow someone else that has the finesse and professionalism to bring back the AT&T that we all knew, adored and were proud to work for. You need to find the door that you eluded to in your email.

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Post ID: @h8+1k1sj4cwy

well tell us what you heard. I recorded both mtgs as I now always do. Every town hall, every quarterly earnings afternoon mtg etc. Kevin didn't say he is "moving" and leaves work to meet contractors? He did.

Ben didnt tell his org he was phoning it in from his MOM'S house? He did.

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Post ID: @gk+1k1sj4cwy

"As someone who was in that meeting I disagree with how you characterized the statements of BH and KP."

Feel free to share the your interpretation of the meeting, and not just tell people they are wrong. That is a STANKEY maneuver -- don't be STANKEY!

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Post ID: @c5+1k1sj4cwy

“ john stankey absolutely hates at&t employees”

The feeling is more “mutual” now than ever.

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Post ID: @c2+1k1sj4cwy

@bg

As someone who was in that meeting I disagree with how you characterized the statements of BH and KP.

Your crazy capital letters give real ‘I’m jealous I didn’t get a promotion too’ vibes.

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Post ID: @by+1k1sj4cwy

Another cowardly CEO who blames results on employees working hybrid and uses RTO as a means to reduce his workforce without paying out severance. All weak CEOs are using this temporary crutch to supposedly improve things. It’s BS and here’s why!!
From an Sr Director at another large company who experienced a similar CEO lack of awareness from their elite tower and the impact on employees, this will backfire horribly for him. The best leave first because they can, leaving teams and managers at a deficit, which ultimately impacts customers and profits. It’s a farce to think it improves productivity, collaboration and training. It’s a joke and they know it. This is purely a wimpy way of cutting cost that takes ZERO skills to do. Good luck !

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Post ID: @bv+1k1sj4cwy

@a7

I'm not doing either one. Now what?

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Post ID: @bp+1k1sj4cwy

If alienating his workforce was his goal, then John finally succeeded at something. There were so many better ways to address the survey results. A true leader would have delivered a message of compassion and understanding, while attempting to bridge the gap with hope of a bright future fueled by teamwork and diligence. John needs to go. He’s su-king the life out of AT&T.

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Post ID: @bn+1k1sj4cwy

The only problem is that his call to “outliers” really represents the majority.

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Post ID: @b8+1k1sj4cwy

The letter seemed clear to me. Either embrace RTO or leave. Those who don't are "outliers".
"If we overlook these outliers, it can impact overall trust in leadership and coworkers, especially among those who consistently contribute and uphold our standards. Addressing these exceptions is important to ensure we're fair to the vast majority of employees who support their colleagues and deliver for the organization every day."

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Post ID: @a7+1k1sj4cwy

john stankey absolutely hates at&t employees

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Post ID: @a1+1k1sj4cwy

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