Cust care and sales support needs to stop sending people into COR locations to make changes. We can no longer help them. The new verification pin code / drivers license verification method does not work when a change has been made on the account. We can no longer switch devices, we can no longer help customers. 1,2, and 3 pin codes to change a sim or imei is just plain stupid. So, fraud dept, you guys wanted this, you guys can deal with this. You enact the policy, so its on your plate. We now give out the fraud dept number for all customers due to policies to combat what we are all suppose to be afraid of. Maybe we should all wear tin hats too.
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Who's going to slam their account with mobile insurance, next up and HTP then?
At our location we turn away all changes due to the fact the validation process does not work.
@b3 spoken like someone that doesn’t actually work in retail, new fraud policies legit will have a customer get a replacement phone from insurance and then get denied by fraud for activating a SIM card. The work around? A 3-5 biz day ticket.
Fantastic ops ATT, and this happens multiple times a day at retail locations.
Fun fact. At our competition, you don't even need a sim and can change phones from the comfort of your own home. Oh, and they charge like half as much as we do.
Security measures are based on government mandates. Quit your sniveling and whining before you get a boot in the ar-e. I’m sorry your job now consists of more than just opening a shiny new iPhone box and ripping customers off with a contract that binds them to this pi-s hole company for three years. Now stop crying about life and su-k it up butter cup.