AT&T sounds the alarm on falling customer numbers
https://finance.yahoo.com/news/t-sounds-alarm-why-customers-163300570.html
11 replies (most recent on top)
"Do mean to say"
Oogah oogah
@a4 That is the why I recently moved to T-mobile. I got a new IPhone 16 for the same price plan for the same price as my “discounted” employee rate. What a joke! Just waiting for the next surplus to retire!!
“most of the services are the same anymore.”
Is this english? Anymore? wtf is that? Do mean to say that most of the service are all the same now? The word anymore isn’t even meant to be used like that. It’s like you invented your very own backwoods sentence structure and just threw in whatever word faintly resembled what you were trying to say. “Oogah oogah. Service all same…….. anymore oogah oogah. WTF lol
@cz The AT&T Guarantee just forces the customer to relive their outtage experience at a later date. Its like an Echo of PTSD. They get $.33 cents, a we're sorry, and another remembrance of why they should leave AT&T.
Not only that. The company loses money in the process.
How stupid.
“Frankly, this forum has been warning of the consequences of RTO for 2 years.”
Employees having to work.
But but but, AT&T guarantee is such a huge success in retaining customers.
Stankey and his newly hired external to company marketing chief (Kellyn Smith Kenny) rolled out that program which has done nothing to retain customers. When you hire marketing officer from Hilton, then you should not expect otherwise.
Problem is our care teams have been decimated. You want support for those premium plans, you get them from "EXPERTS" in India and Mexico reading scripts. While we let go of USA based center agents. I thought AI and Digital were going to help with customer care. AmIRight?
What could possibly go wrong???
I strongly recommend that for everyone that they sacked after you returned to the office while other team members remained work from home. You need to move you and every single family members account from T to another vendor. Tell your friends to move too. If its just your account that moves its not even a pr--k to T..You move 10 accounts and it all adds up .
"It’s not like it used to be, most of the services are the same anymore."
Bingo! Most of us have neighbors, friends or family using T-Mobile. Rarely are they complaining. It's cheaper for more lines, network is better and they get free sh*t and discounts all the time. Given so many families are also on tight budgets, why would you pay more for us when economics don't align?? I might get .$.10 credited on bill if I'm offline for a day becuse of our own outage? No thanks.
Employees treat customers the same way leadership treats employees. The cycle of abuse is complete. Frankly, this forum has been warning of the consequences of RTO for 2 years. No one should be surprised customers are catching on.
We charge the highest prices. It’s not like it used to be, most of the services are the same anymore. Heck I can go to T mobile and it would be cheaper than our employee pricing. Just a race to the bottom now. That’s why they are trying to grow wireline as fast as possible.
OP, I don't think the article went far enough. Eventually it becomes a price war.