Thread regarding Wells Fargo & Co. layoffs

I usually try to figure out the issue myself, last resort is to call them. The few times I called the "Helpless" Desk, all they did was try to convince me to reimage my laptop. When I said NO, they opened an incident ticket to the US/PC LAN support group (which is getting smaller and smaller). The US based person that called me back was able to fix my issue within seconds. Most times its something a "first line" Support Desk person should be able to do.

@dd+1jvmpnmcx — PLEASE report that behavior to HR or the EthicsLine. Yeah, everyone will eyeroll this but there needs to be a spotlight shone on it because everyone seems to have this false belief that offshore is always beyond super kind. I’ve experienced the same as you. Was told to keep reporting if any kind of pattern was to be established. (I would rather be shot than call Helpdesk, thank Gd for the chat icon on MyIT).

OP casually revealing that he's actually worked up because Citi started treating him like a commoner is too good. This site is a freakshow that does not stop giving.

@er This is boring me now. So you love the helpdesk. Fine. Some of us don't. Many in fact.

60 seconds? You're protesting too much. And bringing up your glib and awkward phrasing is entirely relevant given your whining about intelligibility, professor-Oh no, an ad hominem! I hope Karen Jesse Jackson over here doesn't take my logical fallacies to task.

@eh - Oh, bless your heart for making such sweeping assumptions. I'm the OP and a native English speaker, born and raised in the USA. I just don't care enough to put much effort into my writing in this context (this dumpster fire of a website)—I banged this out on my phone in about 60 seconds. Nonetheless, I believe I got my main points across. Feel free to continue misdirecting with your silly English grammar ignoratio elenchi, but the point remains that the quality of service we are receiving is declining as a result of offshoring

@d1+1jvmpnmcx Oh bless your heart, you really think native speakers can't tell lol

For a guy that never comments you sure are commenting a lot.

@dq I can't help but wonder if this is symptomatic of the growing wealth divide? WF is obviously shifting more attention to high net worth clients, as well. As wealth continues to accumulate at the top, it makes sense that banks would follow the money, while the majority (us) continue to see declines in QOL. It seems indicative of a larger societal problem, in general.

I closed all of my Citi accounts when they raised the threshold for wealth management services putting me back with the general population. Never told me this either. First call I made went to an India call center and was a disaster. Three calls never a resolution. Wealth management clients get to talk to an American help desk that answers your call with your actual name. I told Citi that they only thing I could do was take my business elsewhere and I got ghosted. They could've cared less.

I never comment but this I have to agree with. I called tech connections last week because my computer was doing all kinds of weird things and after an hour the man still couldn’t figure it out and he got very agitated and said “You’ve been here a long time. You figure this out!”. To say I was taken aback was an understatement. The fact that he was rude and condescending the entire time, coupled with comments like these made me wondered if he was even subject to some kind of QA, because who talks to people like that?

With a very heavy Indian accent, "Hello, my name is Michael O'Brien. HOW MAY I HELP YOU?" "Sorry to hear that you are experiencing some issue. Please reboot your computer. If it does not correct the issue, please contact us again. Have a good day."

Don't call it a help desk, it's a close-the-ticket-as-fast-as-possible desk.

There's zero help being offered.

Now think of our poor customers when they call into customer service & given incorrect information.

haven't really had a bad experience yet.

"OP had to rely on AI to clean this post up, and it still has his weird stilted language ("I had to talk to India helpdesk"). If anything, he was the one struggling with English."

^^ This id--t thinks OP cares.

thelayoff.com is totally where you come for writing excellence.

The main objective on the other end is to close out the generated ticket in the shortest time possible. The actual problem resolution is a secondary concern.

OP had to rely on AI to clean this post up, and it still has his weird stilted language ("I had to talk to India helpdesk"). If anything, he was the one struggling with English.

The help desk person in India was taking a nap when I called! It was awful!! Took forever to understand her!