Do you think management has factored in with the 35% IT layoffs and EOIs and outsourcing the majority of applications to Microsoft, the very real possibility of routine network outages? They already had a major Microsoft outage two weeks ago on the site to select positions. I have to think with the EOIs of experienced IT staff that network outages are going to be routine. We already have slower networks than our home systems, now outages are most likely to occur as well..
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Yo 4ynr+17lfONgm you’re spot on with your assessment of outsourced IT not possibly doing half as bad at in-house IT, but whey qualify it by saying “no offense to IT”- let’s call a T-rd a T-rd.
Let’s be real. IT hasn’t had good customer service in years and though we still have had local IT support they still push ticketing and wait times that are typical of any outsourced model. My guess is the support will be much faster than we have now! No offense to IT.
Chevron innovation and vision is matching the Network response - nothing new here
anyone else getting the same issue of an extremely slow network now?
"The contract outfit we deal with is 10x more responsive than any in-house one I’ve dealt with"
This statement is the most ludicrous and funniest statement I have heard in a long time.
I have called up IT support (the outsourced" one) and most of the time they simply respond that's just the way it is live with it. THAT is not a valid response! Simple things that used to take a few seconds are taking days to complete. This move to the cloud is a disaster IMHO. Not only is the response time lousy but the real world response time is far worse than before. HAve you actually tried using BTI? and Sharepoint? obviously not, you have you head so far up your butt you can't see a single thing.
Are you guys kidding? Network outages and getting the kids off CVX-FB can only improve productivity.
I just want to be able to delete unused programs off my desktop without calling IT.
Not sure everyone should be jumping to the doom and gloom scenario on this one. I deal with an outsource IT company since my spouse is with an enlightened firm that realizes both the importance of telecommuting AND the disadvantages of in-house IT. Let’s remember: In-house IT departments are just like HR, they are supposed to be service orgs but they end up being empires with more power than the profit centers- and that’s true for ALL majors. You are NOT what’s on their mind as they climb the ladder.
The contract outfit we deal with is 10x more responsive than any in-house one I’ve dealt with, simply because they know their contract can be terminated tomorrow if they don’t provide SERVICE, and they are hungrier. No starting a ticket and waiting to get called back. Many are bright young kids working out of their houses (pre-pandemic), not burnout cases and ladder-climbers. Yes there will be some downsides and rough patches with outsourcing, but keep an open mind there might be some benefits.
@ler+17lfONgm all outsourced IT resources will care about is meeting the agreed time to closure metrics that is in the contracts. That’s the way it works unless support people actually build relationships and care about the business value they enable.
When they outsource IT will system admin and support actually care about end user experience, or will it just be more of the same?
Don’t worry about the crash. Microsoft will come out with a patch for that, only that the patch will result in a slower Chevron operating system.
They don’t care. Mike can just call Satya when things crash and then Satya can whip the sh!t out of his people until performance improves. Mike ultimately gets a cheaper more reliable Network after a few hiccups and Microsoft can always knock a few million off the price in bad years to keep us happy.
Look on the bright side of it, when the network goes awol , you can kick back and do nothing! lol
I imagine it's risk/reward calculation. They are factoring in a certain number and severity of network outages and have calculated they save more money cutting staff and outsourcing than keeping it in house.
This question presumes management gives a sh#t. Recent observations imply this is not the case.
I have more to worry about than that.