I sit here today and instead of enjoying my summer sunday I am instead dreading going to work tomorrow
We have HCL in the building going on week 3 now but not really because these people who have come from Guatemala are xerox direct employees badged over also and tasked with having to learn everyones jobs, they clearly had no choice, they clearly are not equipped to handle what they were tasked with but that is typical of HCL, they pass every responsibility that THEY should be doing off to us cores, it started with the timecards, then the leave requests, then having to onboard and do everything for any new temps coming to work, as HCL says "you need to handle this", HCL has given these trainees no agendas and no guidance because HCL clearly had no idea what they are doing, they fo not know our business and what makes it work. I am waiting to hear back on a job offer as I had a 2nd interview last week and I am hoping and praying to soon leave this catastrophe that Xerox had created, I know it's the same at every core and I envy those that have got out already and pray and hope for all of us trying to get out that we soon can be away from this company forever!!!
3 replies (most recent on top)
@2dvx
You realize that Guatemala is the place that F'd up all the Xerox direct stuff, right?
You realize they were using 8 different archaic systems because Xerox was such a tech powerhouse
So instead of moving the direct stuff to successful competent people at the cores, they do the opposite
These cores will go down the sh–ter pretty damn soon after G takes over and once local Joe finds out he has to call Jose in Guatemala with an issue and gets a scripted message because they won't be able to handle it then local Joe is moving to a nice hungry LOCAL competitor
Small/medium size companies want to do business with other similar size companies. They want to call Joe down the street that they know and trust to fix their problem. So Good luck with staying competitive in that market with all the back office support being outsourced.
These cuts seem to make sense. The roles are just being offshored to Guatemala who already took over the Xerox direct jobs. So stuff they already were doing. Xerox has been offshoring the jobs for the last 10-15 years so this is nothing new.
I'm sure each core did something different but at the same time kind of ridiculous that everyone is off doing their own process when these should all be consolidated and simplified.