Pro specialist in our store (3) was in a closed door mtg Fri 11/1/19 told new directive from Corp starting 11/4/19 reguired to sale 20k ea every week and also get one new Comerical app each every week (not try but get ) anyone else have this meeting or are we being harassed and isolated
22 replies (most recent on top)
"left alone to do my job, i excel in every metric"
Why? If you make $22 an hour and spend an hour with a customer to sell a $25000 project all you get is $22. And if it's pouring rain out and you spend an hour sweeping? You get $22.
So I have to wonder why you care so much about putting money in the pockets of fat cats while you get table sc-aps.
Anon: obstesibly a former lpm now shilling for marv with his free time on this site? Lol.
Anon must be the business savvy executive writing out the explanation Marvin gave on margin. Kudos to you! I personally dont work for lowes anymore because I want to be successfull. Not play follow the leader.
when i as a pro specialist am left alone to do my job, i excel in every metric. when i am constantly tasked, there is a direct correlation to poor performance. we as pss cannot do our jobs when we are in other depts, unloading trucks, then putting up all bunks, etc. on top of that, we have zero support from anyone. our pro loader in 1 yr he been there has not talked to a single contractor. he has zero leads, details, or hand offs. he stands there with arms folded across a cement stack with food and water all day and whenever a contractor pulls up, he walks away and makes believes hes gathering carts (at turtle pace). hes never in the loading area when needed. so pss are always loading too!
the pro csa in 1 yr has not worked a single day at pro. he cannot log into genesis, and every day he does irp;s that take him all day long. he disappears and is on his phone making personal calls daily, repeatedly, and constantly. hes been spoken to, but never written up and nothing has changed. he too has never sold a cc app, processed a lead or sale, nor ever handed off a contractor to pss. he doesnt know how.
the two experienced pss we had were targeted and fired for nonsensical reasons and 2 new pss brought in with zero sales, retail, and lowes experience. both were thieves, blatantly stealing and not one ever did any sales. they too skated, and were allowed to. until they saw writing on wall and quit. they also were hired making much more than tenured, qualified, hard working pss who was also told / forced to train these clowns.
so for all you saying "do your job", go fkk your mother.
corporate dictates witout providing any respources or suport. store management manipulates, and places warm bodies on schedules to prove coverage. its all a bad joke, posturing, and bush league baby c-ap.
its impossible to do our job. you know, they know it, we all know it. thats why lowes is failing.
oh yea.. i got a new cc account friday and couldnt process it because the syetm was down. again yesterday on monday. both times i got management, bboth times nothing done.
im done. fkk yuou and your 20k, cc apps... how about you arseholes fixing all the broken equip (printer and register broken for weeks) and hire people with brains and motivation.
you are all pathetic los ers. customers know it too.
That would mean each person makes 260,000....
Unless maybe you are factoring in margin, benefits, payroll taxes, etc. But if you were doing that it would mean you have a basic concept of how a business works and you wouldn't be on here complaining.
1,040,000 a year covers yourself and 3 other salaries.... thats funny. I guess when you factor in the CEO does not know the difference between mark up and margin that might make sense.
You are being told to do your job.
We did not have a meeting, but a huddle.
Our quotas were explained and we went back to work.
Another PSS and myself usually have $20,000 by Wednesday or Thursday, if not sooner. This is an accomplishment if you knew our geographic area.
But, I have seen more of a cut throat environment from the other PSS's since the quota. One stole 4 of my sales the second day under their ID.
This is only going to cause hostility not increased sales. Sales ID'S from flooring and plumbing will be changed from less experienced PSS's trying to keep their numbers up.
Its not a policy, it is how payroll works.
I know everyone here is an expert, but see... a store needs to make sales to pay for payroll. If your store doesn't make enough sales to cover all the expenses it has they either fire people or close the store. A specialists main job is to sell. Their sales need to generate revenue to justify their pay and the pay of others.
Its pretty basic. But no. All I read on here is people complaining that their manager gave them a goal and then held them to it. People actually suggesting this guy get a lawyer because he was given a sales goal. You are all insane.
A specialist needs to pay for themselves and at least 3 other workers salaries by making sales and protecting margin. Its not illegal for your boss to set sales goals.
- what page of policy or section of policy does it say that the specialist is responsible for selling enough to pay his/her/them/their/it’s... salary + 3 additional workers salaries.
Its called setting sales go andcredit goals. The entire job of a pro specialist is to sell and gain business. Avg 20 k a week? Thats not a crazy goal. 1 app a week? If a pro specialist cant get 1 app a week you do not deserve the job.
If you work for Lowe's and dont want to sell credit because you dont like the APR, quit. Your job is not to protect the customer from themselves. You sell the positives of the card. They know there is an apr and can make the decision.
Perform, hustle, work for your check. You get paid to being in sales. A specialist needs to pay for themselves and at least 3 other workers salaries by making sales and protecting margin. Its not illegal for your boss to set sales goals.
Lowe's should concentrate more on bringing pro business in and less on the tender type. They cant effectively keep track of spending trends with the current broken crm (pbm...cbm or whatever bull they want to call it). Such a disconnect between management and pro. The pro supervisor does not solve that disconnect. If the business cards are so easy to get then why did the executives with their impressive set up at the IBS in vegas have such a hard time? Why didnt they plan the national sales meeting so that store managers could attend? It was only a few weeks apart. Its because they dont care. Marvin wants an empty number to give sharholders on how much business credit has opened up. Never mind them actually being used. They get rid of the AEP position without notifying their accounts. What awkward pisition you put your pro specialist in!
Sincerely,
An ex lowes pro specialist
(And happier person)
Everyone b–ching about credit apps it's one of the easiest things you can do,
— only a complete s—er would get a credit card from a place like lowe’s. If you approach me as a consumer, I’d laugh in your face. I won’t lower my credit score for you to get an app.
— One thing many store cards have in common is a particularly high APR — and the Lowe's Advantage Credit Card is no exception. In fact, the card's 26.99% APR can make carrying even a small balance — let alone the thousands from a major appliance or home repair — less than ideal.-
https://www.cardrates.com/store-cards/lowes-credit-card-review/
It's funny I go from post to post about different companies and its all the same... They want me to do my job, they are asking for more. When you get called out on if everyone sh–s on the person that calls you out. If you hate it so much leave and go be mediocre somewhere else, otherwise step up your game. No matter how good you are there's always something you can do to be better, if you don't believe that you are the problem. Everyone b–ching about credit apps it's one of the easiest things you can do, I get it the success rate is low but it's a fast and easy conversation, again if you don't get why this is important then you are part of the issue. Every company out there would much rather finance an item than get cash because they continue to make money as dumb–ses carry a balance, especially at the crazy interest rate they offer.
Grow up and be the best in the region, f being the best in a puny dept or even the store.
First off, get a lawyer on retainer. Its a few hundred bucks, and you are covered for everything. Then, go to Dr, get arthritis or some form of pain on record and then file intermittent with Sedgewick. Now you can call out whenever you want with immunity.
With a lawyer, you have to be savy, even w/out one. You NEED to know whats right, wrong, legal, unethical, or against company policy. Any fol knows, a company legally cannot force you to get CC's. As long as you ask every customer, thats 100%.
And if they give you zero resources to assist you in selling 20k a month, you need to report it!
We are NEVER at the desk working Pro. I dont know if you guys are left alone to do your job, but if so and your store is a 40mill or over market / store, then 20k per month is gravy!
But we arent left alone! We PSS have no loader - hes an empty suit. Hes NEVER talked to a single contractor, gotten one lead, one cc, or any Pro metric in a year! He sits there sipping water all day, then once in a while walks around to collect carts.
Our PRO CSA has never worked a single day in or at Pro. Hes a lumber assoc that does IRP's every day, and it takes him literally ALL DAY to do them and hes allowed to get away with it.
Our 3rd PSS and every PSS hire in the past year all have no experince in retail , sales, or at Lowes and they too are tasked everywhere but Pro. We unload trucks, and work lumber daily.
So legally, Lowe's cannot even evaluate our performance. They legally cannot task you, then expect results there. You need to email / document every task away from Pro to management so there is a record and even CC your lawyer. He will advise you.
Lowes, and its poor corporate people and chit management get away with this nonsense because employee are either uneducated, scared, or dont have the smarts or backbone to stick up to these nit wits.
If this is even true at all to begin with! No one said anything to us here in Joisey about it, so perhaps its store specific?
Remember, Lowe's corporate and store management will use every lie and deception and force and intimidation in the book to get you to do more. Dont do it, dont fall for it. Dont ever acept unearned guilt, or accept an unethical entity control over you, or baseless claims.
Stand up.
My new store manager has been in the position for two months, hasn’t spoken a single word to me in that time. I get walked to the store managers office by an ASM (I think I’m being fired) to have a “meeting” with the store manager. ASM who walked me there is the witness. Despite being the top producer in the store for home decor I’m told I need to get more credit apps ; “one a day is all we’re asking” I’m told. No matter how much I do it’s never enough.
Homerdisappearingbackintothebush.gif
Maybe I won't apply for that specialist job after all ...
Your feeling threatened because you are being held accountable to do your job?🤔🤔🤔
Post ID: @11PsUOks-1vbn
I am in an exact situation to yourself. Appliance Specialist getting tasked to oblivion to just ridiculous "imperfections" in the department. Management is cold and distant beyond these verbal work lists. We have less staffing than ever before while selling more volume then we ever have. I feel we have a target on our back as well. First slip up and they'll take us behind the shed. I have been with the company for 15 years and seen many changes but the current climate is one of fear and intimation.
I am not in pro sales but am a specialist in the appliance dept. Spoke to one of our pros last week and was told they were expected to average 5K per day. Problem is we are in an area that now uses a third party delivery service and a cross dock facility that handles probably 95% of our appliance sales. This new system started about two months ago and all of our Lowe's box truck delivery crews were let go and we don't even have box trucks anymore. Why this matters is with this new "system" our Genesis appliance invoices port into a Sterling order at checkout and is assigned to the cross dock (that is when the software works correctly, sometimes it assigns it across multiple stores which creates a whole new set of problems but that's another story). When we check our personal numbers these Sterling sales are not being added to our totals which makes it look like we are not selling when in fact we are. This is also impacting pro sales dept as they sell a lot of appliances to their commercial customers. Have a feeling the stores are getting screwed out of their numbers which has a ripple effect up the chain. All of the heavy hitters at our store feel like we have a target on our backs. Fourteen years with Lowe's and usually in the top three for my district yet still feel like my days are numbered. I feel your pain.
I guess it is all about the money.
Saw that mentioned elsewhere, along with a picture of the new expectations sheet from corporate.
You are not being singled out.