I have found that there are more people that make eye contact with customers now than when I worked at Lowes a year ago.
But if that employee has no clue about drywall, doors, hardware or pretty much anything - then why are they there?
The top 3 answers when you ask where something is:
- I really don't know or that's not my department
- Get directions which are at the opposite end of the store- giving them time to run the other way.
- Let me get someone for you that can help - of which no one shows up.
I've tried to continue to do business at Lowes since I left, for no other reason than to give sales to former friends and co-workers , but after another waste of time today - I'll be going to HD