-stop treating your employees like $hit.
-stop treating your customers like $hit.
-stop lying to the consumer.
-stop pretending to be an IT company.
-focus on what you are, and always will be, a communications company.
-stop wasting billions on bad debt and start investing all of that money into what actually works, wireless and fios.
-start listening to consumers and giving them what they want. A good product at a fair price.
None of the above is rocket science, just the simple solution to being a successful, respected and appreciated company. Think of how successful this company could actually be if the employees who are out on the front lines were calling the shots.