Thread regarding Lowe's Cos. layoffs

Well now you wont have to worry. The position has officially been eliminated. I never got any help from store associates or managers in any way. Im gladly going back to customer service and never doing a online order pull ever again.

Well DUH. Your main operating system is UNIX and that wasn't designed for todays streamless sales. It's cumbersome and out of date. Until Lowe's changes which is far fetched it will die a slow painful death to all it's employees. HD is so much more advanced. It's night and day. Why their stock is double Lowe's and why I have money in HD not Lowe's.

The problem at my store is in the implementation.

The two regulars at the PUIS desk are a former cashier and a disgruntled former OSLG associate (what do you mean I have to work? I just want to talk to customers about plants!). Neither will actually go and pull orders like they should. The job description read that the position was to be self sufficient.

They just print papers and give them to the department. It has become “just one more thing” we are expected to do (along with watch several departments, code 3’s, code 50’s, get carts, put away freight, spot for power equipment, recover the department at night, power hours during the day, DSHR and IRPs for the opener, and assist other departments if we are done in ours.)

If we protest then we are told that management wants them at the desk (to pet dogs, look at babies, pass out dog treats, and talk with friends that visit.) To be fair management at my store has a “thing” (okay, a bug up their a–) about the call boxes, we were told that they should never go off, if they do go off management emerges from their hidey-hole to shut them off, search for us, and scurry back to their hiding spot.

Like I said, ours is poorly implemented.

We are lucky we have A loader 1 is bettered than none

They dont want to invest in the payroll needed to really run a pick up business. My old store had a dedicated pick up room for online. Sounds great. Except they couldnt leave the room to pull an order just in case someone showed up to pick up. But they wouldnt allow for additional payroll either and hours were taken from the front end to man the room. It was id–tic.

I work for a different retailer now. We have receiving pull the orders and stage them in a pick up area where customer service is there to hand them out. Receiving pulls it, pick up workers verify it and hand it out. It works pretty well. They also dedicate a staging area just for pick ups and leave large orders on carts so they can just hand the cart to the customer. The lowes in worked at didnt allow for customers orders to be on carts so orders of flooring were put on a shelf just for a customer to come in and need to be loaded again onto a cart.

I guess for it to work we’d need to have someone to put it away, get it down, put it in the special area, check it, take the money for it, bring it to the customer, and help load it. Your store got that??!!