Since the changes have been implemented, have you heard any members make any comments, good or bad, about the new system, at least the part that affects them directly?
I'm just curious, since I know employees are definitely not happy with the change, but maybe our members are and we just don't know it?
My Mom owns a daycare center. Many of her customers know I work at Sams. Since we eliminated the night crew many of them stopped shopping here. She’s got a couple who are vocal on social media and have talked about tripping/falling on all the pallets left down the aisles. Accidents are on the rise and how are we going to keep lawsuits at bay? We are NOTHING like we were in safety standards even just 5 years ago.
Members don't like the isles being blocked because of forklifts or piles of pallets lining an aisle. They hate the long wait at the door (and that's with two door greeters.)
We still have three registers at the desk, but if we go down to one, I think they will riot. We have member after member making payments on their credit cards, checking out, or returning items - all with cash.
The members loudly complain about having only a few lines open. The older ones, age 30 and above, most dislike self check out and scan n go. They say they pay for the membership and aren't paid to work here. I hear that every day.
But it's not going to change. which is what I finally told one member, who complains to me every single time she comes in. I didn't go as far as to tell her Sam's don't care whether she's inconvenience or not. It's all about the money, and her hundred or so won't be missed.
The truth is, she'll be back next week, with her complaints. Nothing will change.
Big corporations are nasty, brutish entities. We're the peasants, they are the lords. In their eyes, we live to serve. When we are no longer able to serve, we are cast aside, with no thought to our life whatsoever.
You or I might not change our behavior, but things like these matter to the younger generation, @1xqg. My daughter stopped ordering from Amazon specifically because of the way the company treats its employees. It made her life less convenient, but she's sticking to it.
Which is why we should never assume nobody cares about how we are being treated by Sam's...
Members do not care about how employees are treated they just want there items they came in for. The next time you are buying something from Amazon are you not going to buy it because from what I hear they are treated very bad and that does not stop me from buying from Amazon. I order from Amazon two to three times a week and I do not see that changing.
Members complaining about new refund procedures with only one register. At my club we have a lot of members that are on cash basis only. Not fair that they have to wait longer for assistance on their refunds. Yes, our members are on the lower range of income. Most do not have debit or credit cards.
I can only speak for Walmart. I use to work at Sam's but have not been back to one for at least a year. I still shop at Walmart some. I was there this weekend for about 20 minutes getting some groceries. In that 20 minutes, I had at least 3 associates stocking and blocking what I needed. They we're polite and moved, but I felt bad. They had to stop what they were doing, grab their big rolling shelf and move it just to put it right back afterwards. I'm sure they have to do this many times throughout their day. Yes it's what they're paid to do, but it's got to be big a time waster. Not to mention the customers who ask questions or need to be taken to other items. We've all been there. It's a pain to not be able to finish anything without constant interruptions. I'm a nice, courteous person. I just wonder about the customers who are not. In my opinion, it's not working, it's not efficient, and it's not a good idea.