Thread regarding Sears layoffs

They will cover your milk, eggs and hot dogs, but not your lobster tails, crab cakes, and filet mignon.

This stuff happens with every company.

You’re upset, because it fits your anti-Sears narrative.

Sears has been out our home 6 separate times to fix our refrigerator . During that time our kitchen hardwood floor was damaged due to the refrigerator leaking and we have lost three almost full amounts of food each time the refrigerator broke again after "being fixed" under the warranty. Sears will not replace it unless it can not be fixed by them. They have changed out the motor and other major parts but it keeps loosing its ability to coo and gets ice all down the back of the inside of the food compartments. I have to take off work each time they come out and they will not reimburse me for any of the food lost. I'm very disappointed that Sears refuses to replace the refrigerator after so many attempts to repair it and it still is not reliable to keep our food safe and cool.

Good luck.

I contacted Sears on your behalf; it agreed to cover your repair costs and compensate you $200 for the lost food.

https://www.mercurynews.com/2019/08/04/a-broken-freezer-and-a-sears-warranty-problem/

I’m sorry about your broken appliances. Of course, Sears should have quickly fixed your freezer. Instead, you’re dealing with a broken freezer and refrigerator — plus about $500 worth of spoiled food.

You have two separate problems. First, there’s the service contractor who made things worse, according to you. Although the company outsources its maintenance, the buck stops with Sears, as they say. Problem number two: the timing of the next repair. Sears wanted you to wait until it was ready, but you couldn’t.

Your Sears Home Warranty program is clear that this is Sears’ call to make.

“Determination of coverage for any claim will be made solely by us, considering, without limitation our independent service contractor’s diagnosis,” it notes.

I agree with you that an “emergency” appointment isn’t next week. It’s the next day. Sears could have — and should have — done better. But it didn’t have to, at least according to the terms of your agreement.

I think a brief, polite email to one of the Sears corporate contacts might have moved things along. At the time you contacted me, Sears was operating under bankruptcy protection, which might have slowed the process.

To its credit, I get few complaints about Sears’ Home Warranty program. Sears doesn’t just cover kitchen appliances, but also washers, dryers, pools and septic systems. If I were a homeowner, I might be tempted to buy a home warranty.

I’d like to write this off as a bankruptcy-related problem for Sears. In normal times, the company would have probably responded immediately and fixed its service contractor’s mistake.

I contacted Sears on your behalf; it agreed to cover your repair costs and compensate you $200 for the lost food.