It’s not carepass... it’s scarepass. Managers are making it sound like we have to scare customers into joining otherwise our jobs are at stake. Thoughts?
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My DL is saying if we don't meet target next week - there will be a coaching level one, bad thing is sign ups are slowing significantly
Has anyone ACTUALLY been written up for not meeting goals?? Threats are continuing and we are trying but customers are tired of being asked.
Has anybody recejved the promised 3 dollars per sale ??? If so what is it listed under
This may blow up in some DL’s faces if they decide to make bold moves like going to then card. I can tell you this. Company verbiage is everything. They use the word “goal” for the number of CarePass they want the stores sell. Goals are not numbers in stone and it’s hard to hold people accountable for them. This is especially true since they have no history of what could actually be sold from past performance .
When we talk about other store metrics they refer to them as targets or budgets. There is obviously history on these numbers and they are normally essential parts to business operations which as managers we are directly accountable for.
This is a clamshell they probably don’t want to open. Nonetheless they’ll try to bully people around. Just know your rights as an employee for both the compan this is a clamshell they probably don’t want to open. Nonetheless they’ll try to bully people around. Just know no you rights as an employee, never be negative and say I can’t or I won’t, and tow the company line. Even if you’re not making the number they’re pulling out of the air they will have a very hard time holding you accountable for something like this .
Maybe not getting fired for not enough carepass signups, but fear and intimidation sure seems to be how corporate/DL’s are approaching employees getting customers to sign up for carepass. We’re hearing about conference calls and write-ups for not enough carepass signups, even someone mentioned performance counseling, for not enough signups. You can lead a horse to water but you can’t make it drink.
There is a lot of focus, but I would be shocked if someone lost their job for it. Best advice, don’t get caught not asking using the best practices from the learnet course. That could be a problem for you. If a customer says no at least you asked. Not asking means not trying and not following directions.