Thread regarding Lowe's Cos. layoffs

Good news! We're going back to customer centrict scheduling again! This story sounds exactly like my store only it's 2022 and it's still ongoing. 20 years next month and the job has only gotten harder. New department manager has us doing all counts and audits the old manager did. Time to retire!

I'm basically guessing, because when I have asked ANY management to explain how CCS works they don't know, at least at my store I'm thinking some of it might be based on sales. My reason for thinking this is for example I work in plumbing and usually on Tuesday or Wednesday every person that works in my department is scheduled and on those days it's not needed but because on those days there are a lot of plumbing products sold at the PRO desk that's why everyone is scheduled however we don't see the traffic in the department then on the weekends plumbing only gets 1 opener and 1 midshift and no closer because of lower sales. However at my store the plumbing area on the weekends is always very busy with the weekend warriors needing advise on what they need to fix their problems. Then when you look across the aisle there are 3 appliance associates just standing at the desk and only one is with a customer. Why, because that one customer will probably spend $1,000 where the plumbing customer might spend $20 meanwhile I'm the only one in plumbing with a line of customers waiting for me to answer their questions because I'm the only one who KNOWS anything about plumbing. Oh, and I have found out paging a "code3" to plumbing does not do ANY good. NO ONE EVER comes to help. Then we get reminded all the time by management to basically "beg" for a score of 10 on LTR? …. Sorry I DON"T beg. Not to mention taking away the plumbing desk, going down to only one terminal, no more desk phone, no more SOS vanity displays, no more medicine cabinet displays …. Hmmmmm. Guess it will take LTR scores to tank before they realize CCS is NOT perfect and they need to let the stores make adjustments based on EACH stores customer traffic

Simple question: Does Marvin and his cadre of yes-men and women believe we are as gullible as we appear to be? I mean, how can scheduling be customer-centric when the the only reason some people are in the department is to make it look like there is full coverage and there is little if any overlap and very thin coverage across the board? How does this help the customer rather than doing them a disservice? People tell me they do not shop at Home Depot because "you can never get any help" but Lowe's is being remade down to the scheduling issues so we are in most cases, the same as them as far as a lack of associates at any given time. When I go to lunch, all hell breaks loose because I am usually in the department all by myself, on my own each and every day.

I sent a copy of that quote to my friends and family. Simply put, if you’re looking for a good deal, go to Home Depot or Amazon. If you want to reward “Carvin Marvin” go to lowe’s.

Needless to say, they thanked me for the info.

"We're not going to give it away this year," Lowe's president and CEO Marvin Ellison said on the company's third-quarter earnings call Wednesday. He added the home-improvement retailer last year offered a lot of site-wide promotions that "gave a lot of value to the customers," but "little value to the shareholders and to the company from a profit perspective."

Q3 call marvin lets customers know they arent wanted. guys a mo–n....no customers...no profits...no profits....no investors.

Lowe's doesn't care about its employees and their lives away from the job but they want their poorly paid employees to care about Lowe's? And, no, Lowe's doesn't care about the customers either or they would properly staff the stores!

Lowe's needs to stop c-apping on it's employees or, in the near future, there won't be many employees left to c-ap on.

20 year emp. morale has never been so low. most looking for other jobs. local home depot cheering marvin on

its like when george w. bush lauded the uniquely american ideal that a large percentage of us work 2 or 3 or 4 jobs.

"I mean let's face it, you wouldn't stay at a job you hate for that long, right?"

Have you heard of this thing called capitalism? There are millions upon millions working one, two or more jobs that they hate just so they can afford to not die in time to do the same awful sh– again tomorrow.

If EVERYONE pulls together to fight this then something might be done. People can't just complain and then do nothing.

We will be doing CCS in our store beginning Nov 4th. This is scary, I won't know what days I will have off, I won't have two consecutive days off, will only have a weekend off every eight weeks. I am guaranteed to be scheduled 5- 11 hour shift per day. I have herw for Lowes for almost 12 years, and I love what I do but with this change and for them to expect a 20%termination rate makes me wonder how will this playout.

The CCS needs hacked and destroyed . I’ll bet the fat rats on the top have days off and every weekend ! Why on the world would Lowe’s want to be like WalMart ? Everyone knows how employee unfriendly they are !

Hopefully if CCS fails like everything Marvin has done, he would get fired.

I have worked for Lowe's for 15 years, and although the customers who think I owe them my life are hard to deal with, some sick part of me loves the job. I mean let's face it, you wouldn't stay at a job you hate for that long, right? That's the saddest thing about this new CCS, the employees who have been around the longest are the ones who actually care, and they are the same ones whose lives are set to a routine based around the old scheduling system. My Wife's work schedule is based off of mine, and my second job depends on me having weekends off. We can't afford to only have me working at Lowe's, there is no way we could make the bills. So after devoting nearly half my life to this company, because of the new CCS I will more than likely be forced out of Lowe's and into a new job where I have to be the new guy again with no sick time accrued, no vacation accrued, no tenure, and most likely no experience. Who will replace me you ask? Well given the revolving door that is any given Lowe's staff, I would have to guess that it will be the very first dipshit who has remembered to stop smoking pot so he/she can pass the mouth swab d–g test they give you now, (because they really don't want to know if you use d–gs or not, they just want to know if you used them TODAY) and somehow manages to stumble his/her way through an interview or two (that will have absolutely nothing to do with knowledge or aptitude of the department they will be placed in) without drooling on themselves too much. As I write these things I think back to when I started working for Lowe's. I think of how I used to look forward to going to work, and how the decisions upper management and corporate made really were for the best of the "Lowe's Family". I can't help but wonder where we went wrong? It's almost as if Lowe's decided to hire a known loser and put him in as CEO.......OH WAIT, WE DID!!! Thanks alot Mr. Ellison.

We will start that Oct and I fear that I will no longer have a job as the front end supervisor.

I am not sure why this scheduling and the new attendance policy would eliminate the front end supervisor position. Not saying it couldn't happen, but this is all store wide and not just front end related

We’re on this at my store. Nobody noticed that the manager scheduled to open the store quit and no one showed up to open. Guess what time we opened? 9:18am!

We will start that Oct and I fear that I will no longer have a job as the front end supervisor.

Hobby Lobby and Chic Filet got it right close Sunday because we are religious and that’s the way we run our business they don’t pretend to be religious

It will come down to kids that part time that don't know anything about anything. When cust. Comes into the store asking about things and how to do it there going run and hide.that is when lowes will go south cust. .lowes may want to cut payroll but you have to have people in key areas in the store that knows something if not people will shop eslewhere.

Funny thing about this new scheduling... Specialists are not to do anything but sell...no IRP, DSHR, DownStock, Zone, etc...nothing. It is explicitly stated in the Centric How and Why for their reasoning behind Specialists ONLY working "midshifts" ... I intend to take them up on that and say "Nah Thank You" when anyone asks me to do anything. If you can't beat the system then abuse the system.

Customer centric scheduling is being used to reduce payroll.

When managers schedule, there is the ability to slightly over schedule to account for potential callouts, etc. This new system (which corporate wants management to have a more hands-off approach with) limits the number of employees in the aisles at any given time. Corporate only wants to pay for employees when they believe customers will be shopping and will be in need of assistance.

Corp could really care less about adequate staffing to serve customers. They are rolling out this BS specifically to piss off tenured staff to hasten their exit. Any other reason is fake news

CCS has turned an already souring job into something that genuinely makes me hate my life. The fact that all this is intentional so they can turn up the attrition rate of full timers makes it worse. Another victory for corporate like this and they're going to get a Milton on their hands.

The centric schedule is basically the model that other retail companies like Wal-mart, target, etc use. The problem is that not all stores business peak times and cilente are the same. Kronos is guessing when the best times customers will be in the store. If you worked in a Lowe's store, it can be busy at anytime. If you ever worked a schedule that had you working all different times, you might be ok. If you are use to a routine, it most likely will be a struggle.