This is to all the XBS cores that are currently transitioning work to Guatemala, India and Manilla
Is it going as bad as you anticipated? It is a disaster at our core, wrong supply orders going out, shipping supplies without even verifying there is a contract, screwing up the accounts payable, accounts receivable, not even checking paperwork correctly in order processing, contract set up is horrific, it's taking the XBS core people still here 3 times as long to get stuff to completion, there are 2 to 3 people doing the same job 1 person did at the core and they cannot even get 25% of the work done
Well done Xerox, your brilliant strategies are causing the cores to fall like a house of cards, it's almost bonus payout time and the mass exit will soon follow, then your real fun begins, everything will get done wrong but the funny part is, is that nobody will be smart enough to know it is wrong, you just can't make this sh– up!!!!!
8 replies (most recent on top)
“You get what you pay for.”
Now that it is payout time seems like the offsite micro managers are trying to put their foot down but they are not even qualified to take out my trash! Spend time taking care of customers than worry about what I'm doing! I'm working!
I looked up how much one of the "senior" engineers in HCL makes back in 2015. $12 an hour.
How can you compete with that?
The quality and knowledge is not the same, its comparing a mercedes SUV to a vespa motor scooter.
It’s a total sh– show at our core. We can’t even keep the temps. We can’t replace people fast enough and who’s left can’t keep up. From what I have heard, HCL is pretty incompetent. I can’t even imagine what our core will be like next year.
At our core we train someone, then they switch them to something else then have someone else doing our work and they F it up, then have to train them and the cycle repeats, I don't know what kind of savings is happening because right now they have triple the people we have doing our work and they're doing like 25% if that, they have been giving extensive training via web exs but they just don't understand and they won't admit they are overwhelmed and can't handle it
Plus with the EEP system it doesn't come naturally. Invision being them, not in the same location as any experts, having a doc that says the steps your supposed to do and then staring at your E software and trying to setup a deal/place orders.
It takes time to get a normal new hire trained but who is really training them?
The cost of fixing the issues created by the offshore reps is small compared to the large savings of moving everything over there. I don't agree with the decision, but that's all the executive team (and shareholders) care about. Short term gains - that's all anyone looks at anymore.
they dont care if its wrong, its cheap