To -viu: depends on what you mean by “supported”. Wipro provides a number of services but needs to be watched over, not only for quality and performance to agreement, but to prevent bad decisions being made such as “we can perform these other functions too” which are only meant to grow their business and make exit more difficult. Bean counters need to be given some factors before deciding to allow the lunatics to run the asylum, so to speak. These functions all happen in Webster today.
Additionally, outsourced providers don’t do many things, some because of contract and others because work avoidance is baked into the model. There needs to be a layer to force timely resolution and to recognize performance issues and resolve them. This service delivery layer was part of the Webster function.
Also, many functions cannot be trusted fully to external providers, if at all due to conflict of interest (provider revenue), strategic nature, etc. Webster has that role.
Design of IT solutions has also been a Webster function.
My recruiter contacts tell me Xerox has asked for bids on sourcing 600 people in Cary, a combination of IT and other back office Webster ops. Finance was mentioned. But that was just the RFP. You cannot assume the carrot numbers given to NC politicians about number of jobs and salary levels are anywhere close to reality. Eventually NC will notice this discrepancy.
“Servers and stuff” will require limited local support as long as they exist in Webster, and according on other threads on this site it appears the data center exit isn’t going to happen anytime soon if at all. But you would be surprised how little manpower that takes even for a BLDG 300 size operation.