In claims processing they are able to enter twice the claims of older generation employees having grown up with technology. So far everyone "laid off" from the new dept in duluth has been over 50!! I was laid off after Mary Kraft recruited me 2 months prior. My college graduation listed on my resume is 2003, implying I am 20 years younger. I went to college as a non traditional student. Companies that use technology are very openly recruiting Millenials across the board. Tons of websites are set up catering to this goal. A great 50 year old employee can only complete 40-60% of the work of a 30 year old on a computer. Sad but true.
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Young does not equal cheaper, quucker, old does not equal slower or more expensive. The most important is ability to learn, personality and lastly being able to think independently. That seems to be in short supply across the board not matter department, location, gender, age etc.. they made some really bad cuts with not a lot of real analysis, but that is to be expected given what I already stated. It will be a long slow recovery.
The younger ones are obedient and excel at data entry and mindless boring tasks. Older employees with a more diverse work history tend to ask more questions as to why and how can this process be improved. Intimidating to supervisors who have no clue.
who cares really. If you are over 50 and you are not saving for retirement by maxing out your 401k, HSA, IRA, you deserve to be layed off. A company like United who preaches about saving money constantly. United comes up with all the computer spyware in the world to find people not working. United is going to save money by denying claims with any excuse or by cutting older workers salary!
I would go toe to toe with my productivity and out match any millennial. A true bias. In my department I have the highest productivity and am the 2nd oldest. The youngest two are entitled and seem to get away with the worst productivity and even get rewarded. Go figure.
No respect for production/quality of work with respects to layoffs at all. Our department I am sure our time will come. At least as an older (however not yet 60) employee I have a solid savings to manage. My heart aches for those affected who do not have the savings or support to handle a layoff.
Working your a– off means nothing! All 5s on MAP and did more work than the rest of my team (5 people) collaboratively and my job was eliminated! I was told it was because of my salary- but I earned that salary! The end goal is their bottom line! That’s why offshore teams keep growing. They are doing the same job for a fraction of the cost! This trend will continue. They have already eliminated how many jobs? And received no backlash!
I’m over 50 and since I started at Optum, more than 2 yrs ago, my production is above average as well as the % actual time spent working. Metrics and data baby, hate it or love, the numbers don’t lie. I work my A$$ off. I just pray, come Monday that means something....
It's TRUE that your experience will depend greatly on the recruiters, project and supervisor at UHG. Including any biases they have regarding age. Obviously personal biases play a big role despite the culture that is promoted at UHG. They have private "huddle rooms" etc for the Millenials to use as safe places Haha but for those of us walked out by a supervisor demanding our silence as if we had stolen from them there was nowhere safe for us!!
and that's super great. Till you worry about NPS and 50 offshore calls on the same claim who can't explain a 69/70 because Iset is a joke... your 15 adjustment routes to offshore get closed, any any mo–n with a brain can see what's wrong. Older people know how to navigate these things quickly. I have 20 yrs here and I'm 40. The younger people don't want to do the work. They want the technology to spoon feed them. Have fun with that and first call resolution.
It's all about cost containment. Older workers with more tenure are more expensive. They don't care about the knowledge and skills they're losing, the bottom line looks better with cheaper labor costs.
lol no they are just cheaper and that's it. You think any of the front end apps to process claims are difficult to learn? Any mo–n can learn the repetitive steps in most applications at UHG in non development roles. The older employee experience in various roles is what you lose and general knowledge from having seen lots of different scenarios and instances within the daily and long term duties.
Older employees generally have higher benefit costs as well. Each FTE when you are doing a slash and dash has nothing to do with actual common sense or any sort of real skills or even subject matter knowledge. It has to do with less FTE, more profit and decreasing cost of building costs in the case of Duluth.
If that is uhc's new philosophy, they had better stock up on tissues and start making more "comfort rooms" for them when they find out how unfair uhc is...
But seriously, this saying always comes to mind. "A young person knows the rules, an old person know the way around them" if uhc wants to go that way...good luck to them. We all know how well their idea about hiring managers from outside the company with no previous experience has done.
That's is not true. I was one of the oldest people in Department I'm over 50. Majority of the rest of the department was in their twenties or thirties. Every time we had to learn some new process I was always the one to pick it up the fastest. And once I learned it I was also the one that was able to always be able to do it faster than anyone else.