We haven't moved yet and I was wondering how it works. We usually have two or three of us working the desk now (1 full time, 2 part timers for each block - of course part timers work hours fluctuate.) but I've heard there'll only be one of us at the desk when we move to the door. What do the others do? Being in so close of proximity to angry members, how are you handling that? Anything else?
Any info would be appreciated.
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Well we have and it's terrible one register...one phone no room and members are furious why bother something when it works...oh I forgot that's the Sam's way!!! Our scheduling s—s...no mid shift cos stupid it's the holidays our roofs leak we just got them fixed now its worse than it was lol I could go on and on and on...been there almost 13 years have seen drastic change in the last 3 to 4 years. We have 2 decent managers out of the 6 we have the rest could care less this is club 6518 Bristol va if any of you big shots care.
Only two associates at our desk. We do pick up, give breaks, go backs if there is floor associates not there. Major problem members are all around you even when cash drawer is open.i iPads might or not work.
Desk is already responsible for the door but not for helping carts. Ideally everyone helps everyone but carts is not a core function of Member Support, that’s for Member Assist.
idk how true it is but i heard desk assoc would become responsible for the door and assisting cart assoc