It’s been close to 6 months since NCR has taken over tech at Macy’s. How are we doing? Thoughts?
Suggestions? Complaints? Accolades? What can we do better to better serve you?
14 replies (most recent on top)
Lol it’s funny how much the stores need MST now! Certain mngmt in some of my old stores were expecting the impossible back than and can just imagine the looks of their faces now, the mgmt that are still left. You guys never knew how good you had it with MST. I still remember the attitudes from the 1st 2nd year store and assistant mngrs right out of school that did their 9 month intern into mngmt. They truly believed that they were such high level executives that they were everyone’s boss and knew it all, infinite wisdom lol. Would just point at what’s broken instead of opening cases or having someone else do that. At the same time complaining about the most trivial things. I’m responsible for backing up your work?lol Are you fixing my registers? Lol. Well look at you guys now. With a never ending revolving door, everything broken. Business doing terribly, not to mention the upcoming bloody 2020.
KHARMA
I miss my stores and I miss the people I worked with for many years. Very sad what happened. it does not look like anything is going to change this decision. Too bad. I thought we performed well. Minimal issues. I wish you all a very merry Christmas!
For the folks who went over to NCR you have about 6 more months before you get a huge surprise. Macys agreed with NCR that they would hire MTech employees but would only keep them. Year. Once you one year is up they will be coming to you with 2 options take a lot less mo eye or hit the road. And MTech knew this going into to this contract but told everyone dont worry and work for NCR, just goes to show that management at MTech cares nothing about you dedication and years service.
To be blunt, NCR s—s. The only thing they seem know how to do well is close tickets fast to keep their metrics looking good. Unfortunately, they don't actually solve the problem when they close the ticket. As an earlier comment stated, their go-to for fixing computer issues is (even if it is hardware related) is to reinstall the OS...repeatedly. Troubleshooting is not in NCR's vocabulary.
Getting new equipment is another issue. I had a ticket open for several months with NCR for delivery/setup of some new laptops and got really excited when I recently saw a flurry of new comments from NCR on the ticket. I assumed that meant they were making progress. Nope. They just closed the ticket without delivering the hardware.
Other than that, NCR is rock-solid...
For the love of God, PLEASE bring back actual IT professionals!
Macy's Inc.'s switch from MTech to NCR is probably the worst thing to happen to in store colleagues and customers alike in years. It's bad enough that stores are not fully staffed due to a multitude of issues, but then when we have equipment that is not functioning properly or at all, it just pushes clients to shop online more and more. In store shopping is part of American history within the past century. With this new online shopping, customers will now be purchasing items online, soon realize that they are returning more items than ever before for reasons such as: Each clothing vendor has different measurements for all sizes, meaning just because you are a size medium in Free People doesn't mean your a medium in Thalia & Sodi. The same principle applies to jewelry, Cosmetics, Shoes. For now the business in store is down and internet business is up and eventually people will get fed up with dealing with the internet's issues and want to go back to dealing with an actual human instead of a robot.
First of all "tenacious D", if you have moved on from MST, why are you posting about thoughts on NCR performance???? Give it up dude, you are MTech management troll. Why don't you believe what Macy's Management is telling you? NCR stinks and you blew it by out sourcing your team. I hope they out source you!
Everyone’s reactions seem more or less doom or gloom. Former MST whom have made the move to NCR what are your thoughts or reactions? Do you see hope for the company? Do you prefer working at NCR? I have been out of MST for 3 years now and I am happy. Actually did some shopping on Black Friday, looked like a regular slow day. Good luck to former colleagues but I would never come back to Macy’s.
We have major issues on our store with NCR. My store Manager has escalated the issues. Nothing has changed. Numerous registers down 2 days before Black Friday and we just get lip service. Tech says it's fixed, but it is not!
We have awesome service in our location. Registers fixed within hours of opening a ticket. Our tech is fabulous. He goes the extra mile on everything, never complains about the poor equipment we have, just keeps working until everything is running again. I’d never go back to MST, when we only saw them every other week and had no choice but to live with inoperable registers until they could fix the problem. Not their fault, was just the way things were being a remote store.
All he does is complain about the drive to our store. Never has what he needs to make the repair. Always takes two or three visits to make the repair and has a major angry/biter attitude.
He's a nice enough fellow, but the NCR guy has one solution and one solution only to every problem: re-install Windows. I'm not even exaggerating.
Not doing so well at all.
Give it back to Mtech. Half A** techs you send in that don't know there A** from a hole in the ground. Takes 3 trips to get it fixed right. Your Company stinks!
Horrible. It takes too ling for equipment to be fixed!!!! Especially when you work in a big store or HSQ.