The new customer service desk is a mess. Members are constantly confused and very upset for the long wait. One register is not working out especially when we are busy with returns and payments. The way they put the new desk they should have just put us outside since we are in front of the door. This winter we had to work with winter jacket on and had no heater. Thank you corporate for your changes, members are very happy and your staff Is too NOT!!!
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They don't ask our opinions, this is true.
What is true, is that no matter how many of us are replaced, no matter how few our cries of, "ITS NOT GOING TO WORK" become, memberships and profits will dwindle because of the changes and eventually the know-it-alls in Brentonville will lose their jobs too.
Study history and it becomes apparent employees can be likened to parakeets in the coal mines. The following quote comes from https://www.investopedia.com/news/downfall-of-sears/
Who K–led Sears? Fifty Years on the Road to Ruin:
"Sears cut the hours, pay and headcount of retail staff to save cash, causing stores and customer experience to deteriorate. "We have a 17-year-old running the office and cash office," one employee wrote to Business Insider in August 2016. "He has no experience in either, but he is a warm body to fill the job. The end is coming soon, get out while you can."
Sound familiar? No one listened to the employees of Sears either and look what happened.
It’s not going to work, club pickup using blue crates (its not going to work), night crew to days (it’s not going to work), CIM (it’s not going to work) , removing computers from the clubs ( it’s not going to work) , block scheduling (it’s not going to work), removing audit team (it’s not going to work), removing cash office (it’s not going to work), claims and receiving as one team (it’s not going to work). On and on and on. If they remove all the people that continue saying it’s not going to work and hire new people that do not know of any of the old ways then guess what it’s going to continue working but without having to continue hearing ITS NOT GOING TO WORK. I don’t believe they are asking your opinions.
I agree! They should make the id–t who designed this desk along with the market manager and the club manager ALL at the same time and see how they like it! Wait, I believe that they said we need to embrace the new desk and accept it. LOL
The one phone rings all day, no one answers. Management only keeps one person at the desk now.
No one wants to work customer service anymore.
We are the forgotten.
You all complain about how cold it is well you are part of member support so you should be there freezing if the people at the door are freezing remember we all all one dept now so stop crying like you are privileged!! If you are unhappy with the changes find another job no one is forcing you to stay!
How is one phone working out too?
It's just another "Great Idea!" from the minds of Home Office.
This company is run by people so far out of touch with what members want/need.
it is only going to get worse. The brains Uli at the HO want to do away with it all together because they know best
Send payments to registers, clubpickup or the website. The desk is where we should be processing returns and memberships, that's it.
I froze today